Technical Writer - Vancouver

About GeoComply

We’re GeoComply! We're a market-leading, hyper-growth technology provider with teams across five countries and three continents with a global customer base. And we have no plans to slow down.

Achieving 650% growth in annual revenue over the past three years and dubbed a tech “Unicorn,” we’re revolutionizing how people and businesses use the internet to instill confidence in every online interaction. Trusted by leading brands and regulators for the past ten years, our geolocation solutions are installed on over 400 million devices and analyze over 10 billion transactions a year.

At the heart of it all is the people - we are deeply committed to creating and sustaining a world-class experience for our employees and partners, and providing for the needs of our customers.

GeoComply is seeking an experienced Technical Writer to produce high-quality customer-facing content that contributes to the overall success of our products.

As the Technical Writer , you will create, maintain and improve technical documentation for our software products. You are part of a team of Technical Writers who work collaboratively with product managers, developers, quality engineers and usability experts to create content that is easy to understand and promotes product adoption.

What You Will Be Doing

• Utilize feedback from internal teams and customers to improve documentation continuously; manage updates and revisions to all documentation.
• Write easy-to-understand user interface text, release notes, online help, developer guides, implementation guides, product documentation, and API documentation suitable for its intended audience with the focus of helping them quickly and efficiently accomplish their goals.
• Create, edit and review technical documentation, including user manuals, online help, release notes, and other documentation as required.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Recommend and implement best practices for cohesive documentation across all mediums - in-product help, online support, and printable product documentation.
• Work with product, engineering, sales and customer success teams to obtain an in-depth understanding of the product and the documentation requirements.
• Ensure documentation is consistent with branding and style guidelines.

About You

• Experience administrating customer-facing documentation portals/platforms with a working knowledge of content authoring tools like Google docs, Confluence, and Markdown-based content management tools.
• Experience writing release notes, product updates, product copy, in-product help documentation, and tutorials.
• Ability to work independently and within a team environment.
• Excellent written and verbal communication skills in English.
• 2+ years experience in technical writing for software products.
• Strong attention to detail and accuracy.

Nice to have

• Experience creating developer, API, implementation and administration guides.
• Familiarity with Agile/Scrum software development and publishing documents with a strict cadence that aligns with product releases.

Why GeoComply?

Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.

To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.

Here’s why we think you’d love working with us.

We’re working towards something big

We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.

Our values aren’t just a buzzword

Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here .

Diversity, equity, and inclusion are at the core of who we are

In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.

Learning Is At The Heart Of Our Employee Experience

At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.

We believe in being a force for good

We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here .

We Care About Our Team

Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.

We value in-person collaboration

The benefits we have seen from teams being together have been tremendous in how we are able to collaborate and swiftly inform each other on what is happening across the company. By introducing an 80% attendance rate, we have seen the value in achieving more together as a company as we continue to foster collaboration across team members and departments.

Apply Now!

Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!

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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.

We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.