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Company | Pani |
Address | Victoria, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-21 |
Posted at | 10 months ago |
About Pani
- 5+ years as a consulting engineer/process engineer/process analyst in RO and/or biological wastewater treatment operations.
- Passion for setting water treatment plants on a climate friendly path
- 1+ years of relevant experience in project management
- Master of Engineering degree, Professional Engineering designation, or equivalent experience preferred.
- Strong understanding of process engineering, equipment & operations, including desalination, industrial brackish water, municipal wastewater, recycling, ZLD & other key segments
- 1+ years or relevant experience communicating/training operators/plant management staff in plant operations
- Demonstrable ability to learn new treatment processes, process equipment, digital analytical offerings, along with the problems and opportunities within them will be required.
- You will work with customers to validate each facility can successfully use the product tier they purchased by assessing their system and data against Pani’s product requirements.
- Work with internal teams (Sales, Customer Success, and Product), subject matter experts, and third parties to extract and transform product knowledge into digestible content for users training. You will be the center of creating all compelling content that our customers will experience on their learning journeys.
- Support the tracking and analysis of onboarding metrics related to user training engagement, training effectiveness, and time to value for product proficiency.
- Maintain up-to-date knowledge of best practices and industry trends related to product onboarding, customer education, and applications engineering.
- Create repeatable processes, resources, and frameworks to use when onboarding customers in the operations validation phase and user training delivery phase.
- Lead the Operations Validation & User Delivery phases of the customer onboarding journey leader by gaining a thorough understanding of Pani’s product and how it solves customer pain points and creates value.
- Support product & tech teams to provide expertise on treatment segment-specific challenges & feature requirements to solve customer problems.
- Drive rapid product adoption by developing evergreen resources for product users, such as eLearning content, certification courses, training collateral, user guides, tutorial videos, assessments, and webinars.
- You will be interpreting and relaying the value created by Pani’s product (energy savings, reduced operational risk, increased performance, etc.) to the product user personas at water treatment facilities.
- Experience working for a SaaS startup
- Experience in onboarding customers to use a software product
- Experience in the water industry, ideally in water/wastewater treatment
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