Technical Coordinator Jobs

: Technical Coordinator

Westgen is founded on the belief that the Energy industry is vital to Canada and the world. We believe that Canada can lead the industry in responsible energy development by finding innovative ways to provide the energy that the world demands, while addressing the monumental challenge of climate change.

Westgen is a company rapidly expanding across Canada and the US, with annual growth rates exceeding 400%. Westgen’s first product line, called EPOD, reduces wellsite emissions by over 99.5% without increasing costs. Each EPOD in operation eliminates emissions equivalent to taking over 600 cars of the road.

Westgen is seeking candidates who want to be part of building something great with us, and who share our values:

• Play, Learn, Repeat - We are a curious bunch. We prefer “how” instead of “no” in the face of a challenge.
• Be Principled - We trust, have integrity, and trust in the strength of our principles.
• Don't Go It Alone - As individuals, we’re talented; but as a team, through collaboration, we are capable of amazing things.
• Buckle Up - Ambitiously growing a company is hard but we buckle up and enthusiastically drop into the steep part of the learning curve.

The Role

The Technical Coordinator will be expected to handle service calls from the field and work with the client to determine cause of unit issues in the field. The Technical Coordinator will be responsible for coordinating service personnel to ensure timely and efficient resolution of issues.

The Technical Coordinator will coordinate the commissioning, operation, service and maintenance of Westgen’s product line. The Technical Coordinator will develop a technical understanding of Westgen’s products as well as an understanding of their application and implementation in the market. This will be a customer facing role that will require strong customer service skills.

Data collection and management is a key component in Westgen’s business. The Technical Coordinator will be responsible for developing and updating current processes and procedures for troubleshooting and maintenance within Westgen to ensure they stay current.

Job title - Technical Coordinator

Reports to - Operations Manager

Duties And Responsibilities

The duties and responsibilities for the Technical Coordinator role include:

• Document control
• Become a technical expert in the operation and troubleshooting of Westgen’s product line
• Monitor Westgen’s IoT remote monitoring platform for data and unit performance
• Update operational tracker to maintain a database of common issues
• Update and improve current internal troubleshooting and maintenance procedures
• Maintain internal data tracking systems
• Prepare Field Sales Order / Parts Sales / Warranty Orders
• Coordinate the deployment of service teams as required
• Prepare Field Service Call Sheets
• Be available for an on-call rotation
• Provide remote customer support to field based clients to rectify any issues they may have

Qualifications

The successful candidate for this position should have:

• Strong customer service attitude
• Basic understanding of project management
• Customer oriented
• Growth mindset and desire to continuously improve
• General understanding of mechanical systems, power generation or electrical systems
• Calm under pressure
• Approachable
• Preference to Mechanical, Electrical, Petroleum
• Engineering degree, technical diploma or equivalent work experience

Other skills that would be highly valued:

• Previous experience with Acumatica or Spira
• Comprehensive understanding of wellpad electrical and mechanical operation and typical designs and/or hands-on experience with oil and gas facilities

Key Performance Indicators

• Customer/Client Satisfaction
• Opportunity discovery
• Mean time to customer resolution

Dimensions

Position - Permanent, full time, required on-call rotation.

Location - Manufacturing Office – Balzac, AB

Compensation - Base salary, performance bonus, health and dental benefits, vacation

Start Date - Immediate