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Company | H&M |
Address | Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-01 |
Posted at | 11 months ago |
Company Description
- Manage, recruit, on-board, train, develop and provide succession planning for all staff and management team in the store
- Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
- Follow up with management team to ensure proper training and staff assessment is being completed
- Create and act on plans for future people development needs within the store
- Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for the store
- Manage and ensure stock level is appropriate to maximize selling
- Responsible for overseeing the maintenance and upkeep of department(s)
- Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
- Ensure the garment presentation, garment level and visual standards are presented according to H&M’s expectations
- Ensure and follow up on all activities concerning campaigns, promotions and sales activities in his/her store
- Execute reductions, price changes and transfers
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
- Perform cash office operational functions
- Have working knowledge and oversee use of all company systems in stores
- Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
- Ensure proper staff planning according to budget, SPH and store needs
- Establish, monitor and follow up on sales goals, sales plans and sales budgets with District team to optimize profit
- Provide direct customer service on the sales floor
- Lead by symbolic example mentoring staff in providing high-quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point
- Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
- Accurate recording of sales figures
- Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team
- Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
- Ability to climb a ladder and use a step stool
- Ability to lift in excess of 20 pounds
- High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
- Ability to work strategically, tactically and operationally
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
- Ability to multitask in a fast paced environment and prioritize effectively
- Exceptional customer service and interpersonal skills
- Ability to take own initiative and take responsibility for actions
- Basic computer skills, such as browser navigation, software interaction and data entry, are needed
- Proven organizational and analytical skills
- Ability to coach and apply appropriate developmental tool for each individual
- Ability to be clear and convincing when communicating goals, information and expectations to staff
- Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
- Around 5% travel required as necessary (meetings, workshops, etc.)
- Open availability including evenings and weekends
- Ability to plan and achieve long-and-short term goals
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