Specialist, Research And Insights (Temporary, Full Time 18 Months)

Overview
BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.
Joining the Social Purpose & External Relations division at BCLC means you’ll be working with a dedicated group of talented professionals in Communications, Social Purpose and Community & Stakeholder Engagement, ESG, Public Affairs, Player Health, Customer Support Operations, Business Intelligence, Marketing, CRM and Loyalty. As a Crown Corporation that earns more than a billion dollars in annual profit, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of a bigger picture. BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.
At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours, transactions and relationships – in the most important sense of life, livelihood, meaning, and well-being – nobody loses, and every person we touch comes out ahead.
Social Purpose is the driving force of our business, our opportunity to create a better world through innovation, engagement, and connection. BCLC aims to provide something unique that not only fills a need, but provides value to the province. Join the team responsible for telling our story, building stakeholder relationships, connecting with communities, and achieving our strategic vision for player-centered sustainable growth.
Job Summary
The Specialist, Research and Insights initiates, designs and coordinates market and customer experience research initiatives, including analyzing quantitative and qualitative data from customer feedback tools and other sources, and developing actionable insights and recommendations for stakeholders.
Key Accountabilities

• Develops strong working relationships with internal teams. Liaises with key department and business units to identify core research needs, and determines customer insight objectives from internal teams. Provides analytics teams of the business units with comprehensive data driven actionable insights and recommendations that support strategic initiatives and help shape business plans and forecast operational needs.
• Coordinates data and information from disparate sources including surveys, data analytics and secondary data sources to create a unified view for business areas to focus on. Seeks and applies leading industry practices regarding new research and insight techniques and approaches.
• Proactively seeks opportunities for self-development and participates in knowledge transfer to other team members.
• Participates in projects that contribute to corporate or departmental priorities, and ensures that the complete process of primary and secondary research studies (qualitative and quantitative) is undertaken, including liaison with external suppliers.
• As part of the Specialist, Research and Insights team for their designated client focused area, initiates, designs and coordinates market and customer experience research initiatives, and coordinates and executes day to day requirements.
• Analyzes quantitative and qualitative data from customer feedback tools across all touch points and product categories. Transforms customer feedback data into insightful and relevant information to support internal business processes and strategies. Develops clear communication methods and reports to share customer insights across the organization.

Minimum Required Qualifications
Education and Experience

• Certified Market Research Professional (CMRP) and/or course work completed from the Market Research Intelligence Association (MRIA);
• Post-secondary degree or diploma in a relevant discipline including business economics, statistics and/or research;
• Experience in managing large-scale and ongoing brand, loyalty or market studies;
• An equivalent combination of education and/or experience may be considered.
• Experience in using or managing online panels;
• Experience in analyzing data, using statistical tools (e.g. SPSS) is an asset;
• 3 to 5 years progressively responsible experience in market or customer research;

Technical Requirements

• Strong quantitative and qualitative analytic skills;
• Strong working knowledge of MS Office suite.
• Able to simplify complex sets of information to help create understanding;
• Able to work with a high degree of accuracy and attention to detail;
• Excellent communication and presentation skills (verbally and in writing);
• Excellent interpersonal and relationship building skills;
• Strong project management and time management skills;
• Strong time management, multi-tasking and project management skills;
• Able to act on own initiative, to exercise sound judgment and to prioritize work;

Additional Information

• BCLC values work life balance and offers remote work options for its employees.
• Relocation assistance is available for successful job candidates.
• If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to [email protected].
• To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the 2SLGBTQIA+ community.
• For over more than a decade, we have been recognized as one of BC’s Top Employers – and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: https://corporate.bclc.com/careers/overview.html

Please Note
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.