Soho House Toronto - Seasonal - Server

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

The vibe…

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen

The team…

The F&B / Floor team reports to the Food & Beverage Management team and the General Manager. The team is comprised of problem solvers who are approachable and passionate about providing rememberable experiences through food, drink and culture. They are adaptable, team players who thrive in fast paced environments and proactively take ownership of delivering results and humbly providing rememberable experiences.

The role…

At Soho House, a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff. This is a seasonal position until end of September this year.

Main Duties

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Maintains the Health & Safety standards as per the Occupational Health & Safety Act (OHSA), Canada
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
• Assist runners and bussers when possible with expo and service bar tickets to support all table orders
• Follow the guidelines for Smart Serve Ontario
• Performs other duties as assigned by supervisor/manager.
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Complete all check out reports at the end of each shift and have it double checked and signed by management
• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards

Required Skills/Qualifications

• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Minimum of 2+ years’ experience in similar capacity
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Tips certified and POS knowledge
• Ability to take direction, work in a team environment and autonomously
• Must be at least 18 years of age

Physical Requirements

• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.