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Service Manager - Titanium Ford

Company

Steve Marshall Group
Address Surrey, British Columbia, Canada
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-06-25
Posted at 11 months ago
Job Description
TITANIUM FORD is looking for a high energy, focused, inspiring individual as a Service Manager in our growing automotive group.


The ideal candidate will have a deep knowledge of automotive repairs and maintenance procedures, as well as a proven track record of managing a successful service team. As the Service Manager, you will be responsible for ensuring that all customers receive top-notch service while managing and leading a team of Technicians and Service Advisors.


Responsibilities:


  • Continuously improve service centre performance by implementing process improvements and staying up-to-date with industry trends and best practices
  • Monitor and manage the service centre budget, including inventory, equipment, and labour costs
  • Develop and implement service policies and procedures, ensuring compliance with industry standards and regulations
  • Develop and maintain relationships with customers and vendors, ensuring the service center provides the highest level of customer satisfaction and profitability
  • Manage and oversee all aspects of the automotive service center, including customer service, scheduling, vehicle inspections, repairs, and maintenance.
  • Maintain effective and positive inter-department relationships
  • Ensure that all service centre staff adhere to safety policies and procedures
  • Maintain accurate records of service centre operations, including inventory, service history, and customer data
  • Train and manage a team of Technicians and Service Advisors, ensuring they provide quality customer service and meet service centre performance targets


Requirements:


  • Strong knowledge of automotive repair and maintenance procedures
  • Proficient in Microsoft Office and automotive service software
  • Strong organizational and problem-solving skills
  • Effective listening, communication, and client service skills
  • Minimum 3 years related experience
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously


Salary:


  • $100,000-$150,000 compensation package depending on previous experience, and future results


Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Company pension
  • Paid time off


Experience:


  • Automotive Service Manager: 3 years (preferred)


Titanium Ford Sales offers many automotive products and services to the City of Surrey and the surrounding area. From quality new Ford vehicles to a diverse pre-owned vehicle line-up, we are confident anyone looking for a vehicle near Surrey will find what they are looking for at our dealership. We carry a comprehensive line of Ford vehicles, including the Ford Lightning, Mach e, F-150, Super Duty, Bronco, Mustang, and more!


Our customers come from all walks of life and so do we. The Steve Marshall Group hires great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, our belief in diversity, and our enthusiasm for our customers, you will find a home with us.


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