Senior Market Researcher Jobs

About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
The Growth Market Insights team directly supports Shopify’s efforts to acquire, activate, and retain merchants around the world. We deliver actionable, research-driven recommendations that inform strategic planning, marketing strategy & creative, pricing, and product roadmaps. Our team consists of qualitative and quantitative researchers from various backgrounds, including marketing, communications, psychology, and cultural anthropology.
We are looking for a mixed-methods market researcher with supplier-side experience who is passionate about the world of commerce and the needs of its multiple audiences.
You’ll be responsible for:

• Identifying the most appropriate research methods and tools based on project objectives and constraints
• Building sampling frames, sampling plans, and weighting schemes for multi-market, multi-language surveys
• Collaborating with stakeholders and other insights disciplines (product research, growth analytics, data science, etc.) to surface business and research objectives
• Collaborating with the Revenue (Sales) Organization to understand business needs and scope, execute, and manage research projects from ideation through delivery
• Independently managing all stages of qualitative and quantitative research projects, including proposal writing, questionnaire / discussion guide development, data analysis & visualization, report writing, and presentation of results

Qualifications

• Proficiency with research tools, including data analysis software (e.g., SPSS, R, NVivo), survey tools (e.g., Alchemer, Qualtrics, Survey Monkey), and data analysis & visualization platforms (e.g. Mode Analytics, Tableau, Google Analytics)
• Supplier-side research experience with demonstrated client impact
• Knowledge of the e-commerce industry and the players within the competitive landscape is a highly desired asset for this role
• Ability to thrive in ambiguous situations and chart your own path to deliver on business objectives. Be creative, scrappy when needed and open to failure
• Ability to clearly communicate and visualize evidence-based recommendations
• Experience conducting market & opportunity sizing and competitor analysis
• Experience leading research for thought leadership / PR purposes
• Great organizational and interpersonal skills, with proven success building relationships across all levels
• Exceptional qualitative and quantitative market research skills (e.g. survey analysis, messaging testing, in-depth interviews, focus group, etc.)
• Experience executing both B2B and B2C market research, leveraging primary and secondary research