Senior Director & Team Lead

Provides professional, knowledgeable cash management advice and support to banking partners / stakeholders and their clients to drive the achievement of cash management sales and service objectives and support the delivery of the desired customer experience.

• Develops and executes a 1-2 year business plan to achieve or exceed business goals.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Regularly reviews team progress to plans and takes appropriate actions to address sales opportunities.
• May network with industry contacts to gain competitive insights and best practices.
• Establishes and enhances the Bank’s profile in the community by participating in business and community activities and seeks opportunities to promote banking products and services.
• Plans, executes and fulfills cash management product solutions sales and services activities in alignment with standards.
• Attracts, retains, and enables the career development of top talent.
• Develops and manages banking relationships and plans for prospective clients.
• Provides oversight, monitoring, and reporting specific to assigned business group for regulatory remediation.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Leads execution of Bank and third party partners using approved processes that support the delivery of the desired customer experience.
• Gathers and assesses the competitive and market opportunities to identify strengths, opportunities, weaknesses, and threats relative to cash management.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging to positively influence or change behaviour.
• Reviews customer pipelines and action plans to provide cash management sales coaching, guidance, and suggestions for improvements that maximize the effectiveness of cash management sales penetration strategies.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
• Delivers exceptional customer service that builds trust through expertise, responsive service and support.
• Develops and manages banking relationships and plans for prospective clients.
• Implements changes in response to shifting trends.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Stays abreast of client needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Develops and maintains long-term, profitable relationships and expands our share of wallet with a portfolio.
• Advises on sales strategy based on a deep understanding of the market, relevant industry verticals, market competitors, client needs, and business growth opportunities.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Broader work or accountabilities may be assigned as needed.
• Negotiates highly complex client transactions.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Analyzes financial and related data to determine the client needs of the client for proper structuring of the Bank's products and services that meet client needs.
• Provides product and process knowledge to stakeholders (e.g. product information, pricing, implementation timeframes, requirements, etc.).
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
• Acts as a subject matter expert on relevant regulations and policies.
• Identifies risks and takes appropriate actions to mitigate impacts and maintain operational integrity.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business / group.
• Collaborates with banking partners / stakeholders to develop a territorial deal team framework.
• Addresses escalated issues related to client & relationship management issues.
• Monitors and tracks performance and addresses any issues.
• Helps determine business priorities and best sequence for execution of business / group strategy.
• May network with industry contacts to gain competitive insights and best practices.
• Conducts independent analysis and assessment to resolve strategic issues.

Qualifications:

• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Able to manage ambiguity.
• Knowledge of cash management products and services – Expert.
• Knowledge of business investment and lending products – Expert.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Data driven decision making - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Knowledge of Personal and Commercial banking products and services - Expert.
• Knowledge of cash flow and working capital analysis.

We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.