Senior Content Designer Jobs

• Salary: £38,250 - £65,000 with a London-weighting of £40,162 - £65,000
• Location: Bristol, London, Manchester or Swansea with hybrid-working policy

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
We have a growing user-centred practice (content designers, interaction and service designers, user researchers, product managers and business analysts) committed to working with the public sector to deliver excellent services.
Made Tech has grown quickly, and has bold ambitions for the future. We know that growth and change can be unsettling (as well as exciting), so we are looking for people who enjoy this challenge, and want to help others thrive too.
Content design is a new specialism at Made Tech, and now is the time to help us shape it. We work with a large and varied array of local and central government clients, including the Government Digital Service, the Met Office, the Ministry of Justice, Hackney Council and City of Lincoln Council. We help them build services that are simple, clear and fast for their users to get what they need. One recent example is our work with the Met Office on accessibility .
About The Role
Our Senior Content Designers are experienced practitioners who often work as the single content design expert on a multi-disciplinary team. They know the secret to successful content design is people: the people they design for and the people they work with. Using empathy and curiosity to build a strong understanding of both is a big part of the job of a content designer.
The job is a varied one. Your week might include a sprint planning session, a tricky conversation about the value of content design with a senior stakeholder and a coaching session with someone you manage. You might take notes at a user research session, run a content crit or work with an interaction designer on some new content for a service. You might take part in a show and tell, sit on an interview panel, sign up to a design conference, and work with colleagues on a bid for a new client. All these things (and more) are what make this role a really interesting challenge.
We are particularly interested in hearing from you if you have experience or a keen interest in:

• Content operations
• Technical writing (eg API documents)
• Accessibility
• UK government service standard assessments
• Voice user interfaces
• Artificial intelligence like ChatGPT
• Content metrics
• Search engine optimisation (SEO)

Main Responsibilities
As a Senior Content Designer, you would:

• Turn complex ideas and language into something that users understand easily
• Assure the quality of content delivery within your team
• Manage and support other content designers
• Help your team define the problem they’re trying to solve
• Support our sales team to win new work, for example by contributing to bids
• Use every opportunity to show the value of content design to colleagues and clients
• Be an active member of Made Tech’s content design and wider user-centred community
• Help the content design team grow by supporting recruitment and onboarding
• Share what you’re learning in a way that feels right for you (that might be blogging, doing show and tells, speaking at events or another way)
• Use your experience to create content informed by a variety of evidence and research, test it with users, and iterate it based on their feedback
• Report to a Lead Content Designer

Our Application Process

• 1st stage interview (45 minutes) - This will be with one of our Content Design team. The focus will predominantly be on meeting the core requirements of the role.
• Screening Call - This will be with one of our Talent Team. It usually takes 25-30 minutes via Google Meet. It is the first chance for us to find out more about your experience, relevant skills and for you to ask us more about the role.
• Final stage interview (1 hour 15 minutes) - This will be with two members of our team, including our Discipline Head for Content Design.

Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog , where we talk about mental health, communities of practice and neurodiversity.
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, let your recruitment agent or Made Tech Talent Partner know.
The Groups Are

• Women-in-tech
• Disability
• Lgbtqiaplus-allies-and-activists

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
Paid counselling - we offer paid counselling as well as financial and legal advice