Senior Adoption Specialist Microsoft

Change Champions is a boutique firm and Microsoft partner in the adoption and change management (ACM) space. Our firm is fortunate to be solely dedicated to helping people in organizations leverage Microsoft products and realize the value of their Microsoft investments. We are proud to be the face of Microsoft in many of their most strategic customers.
Our clients are some of Canada’s and North America’s largest organizations. We define
ourselves as change management consulting firm that addresses the ‘human' element of your digital transformation.
Due to increased demand from our customers, we have an open role for a Senior
Technology Adoption Consultant to join our team. In this role you will be working with our
customers to help them create strategies to rollout out Microsoft 365 products and support them through execution.
About the role
• Open to both full time, or part time applicants
• Open to consider applicants interested in both salaried or contract roles
• This position is to work remotely. Some travel could be expected for specific
engagements.
• If you are returning to work from maternity/paternity leave, we want to hear from you.
Core Role Responsibilities
• Work with clients to assess their Microsoft 365 environment, develop governance
plans for Microsoft 365, and help implement solutions to drive better user adoption
• Work with clients to design, architect, build, and rollout SharePoint (Online) Intranets
and Collaboration environments in SharePoint or Microsoft Teams
• Support training efforts for tools such as Microsoft Teams, SharePoint, OneDrive,
Yammer, Viva, and others in the Microsoft 365 stack, and occasionally, to other
related topics (e.g., security awareness, governance) and technologies (e.g., Zoom,
Slack, Google Suite).
• Manage our SaaS adoption platform and cybersecurity learning platforms for our
customers and act as their Customer Success Manager.
• Deliver workshops and live events (online and, occasionally, in person) to
demonstrate the value of Microsoft 365 and train users/M365 administrators
• Keep track of project tasks, budget, and overall execution of project activities.
• Establish and manage client expectations while maintaining a positive, proactive and
professional demeanor.
Secondary Responsibilities
• Prepare strategies to drive adoption of technologies (mainly workplace technology
but sometimes others), and drive awareness of online risks
• Define adoption metrics based on customer priorities, mechanisms to track those
metrics, and gather data/prepare reports to demonstrate results.
• Apply a structured change management methodology and lead change management
activities.
• Identify change impacts and prepare plans to help people embrace the changes in
technology (e.g., communication plans, training plans, champions plan, etc).
Skills and Expertise
• Experience consulting with, or encouraging others to use Microsoft Teams, Yammer,
SharePoint and/or other workplace/productivity technology tools to improve work practices or work securely.
• Real-life experience in Microsoft 365 governance and experience with M365
administration with a passion for helping users succeed.
• Demonstrated experience with SharePoint Online, SharePoint Intranets, Microsoft
Teams, and Viva.
• Excellent communication/training skills.
• Strong organizational skills and attention to detail are essential.
• Comfortable engaging and sharing your passion with people via video calls or online
meetings.
• Experience running projects, keeping track of tasks, and supporting customers to
ensure timely execution of projects.