Retail Business Manager | Vancouver | Full-Time

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Business Manager (RBM), you embody our desire to engage, listen and guide customers to products that are relevant to them. You will be

responsible for overseeing and developing the Vancouver stores and counters and ensuring the achievement of sales targets in each of these locations. The RBM is responsible for ensuring the consistent delivery of the Aesop way of customer service and operational excellence by actively coaching, developing and motivating their staff. The successful candidate will demonstrate their commitment to outstanding and inclusive customer service through their own exemplary and professional consultations. 

Working full time, including some weekend working, the RBM role is also responsible for actively seeking to develop the reputation and profile of the Aesop brand and their portfolio of stores and counters by building and expanding their customer base through participation within their stores local communities, by fostering appropriate business relationships and by leading relevant special events that demonstrate Aesop’s commitment to rewarding their customers for their patronage.

What We Are Looking For

• Demonstrated experience in the cultivation and enhancement of the customer experience
• Computer literacy encompassing strong familiarity with Microsoft Office including excel
• Solid understanding of analysis and financial management
• Excellent organisational skills and demonstrated ability to multi-task and manage varying stakeholder requirements
• Experience in coaching and developing staff and ability to drive commercial outcomes, creating an inclusive and psychologically safe work environment
• Strong communication and problem-solving skills
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Previous multi-site management experience within customer service environment (ideally in a retail environment)

What’s On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Free Subscription for you and two dependents to mental wellness programming through Modern Health including 6 coaching and 8 therapy sessions per year
• Vacation leave starting at 20 days with annual tenure increases
• Free yearly subscription to Headspace including two family members
• $300 Health Spending Account in addition to the comprehensive benefits plan
• Comprehensive benefits package
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Generous product discount allowance and bi-annual complimentary product allocation
• Paid volunteering allowance for all employees
• Up to 6 months paid parental leave for primary caregivers for those eligible
• Bonus opportunity based on personal, and business, performance
• RRSP program with company match

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.