Retail Associate Jobs

ABOUT US

Headquartered in Midtown Toronto, Robyn’s Cookies has recently joined the Sahara & Co. lifestyle brand! Deliciously crispy and eternally soft, our cookies are made by hand and baked daily. We are a strong, female owned, community-focused start-up seeking to grow and expand our brand and portfolio. As we expand into the future, we are looking for teammates who will share this passion to make our world a little sweeter, one cookie and one cup of tea at a time.

OVERVIEW

Reports to: President and Business Development Manager

We are currently looking for a driven and passionate Retail Associate who is interested in leading our retail department at Robyn’s Cookies. This individual will be responsible for managing our onsite retail, online retail, and offsite retail opportunities. This role will require a detailed focus on inventory and an in-depth knowledge of our retail category. The ideal candidate is detail oriented and creative, a relationship builder and a savvy sales driver with the determination to provide high quality products and an exceptional customer service experience. You will spearhead store initiatives to promote products and build loyalty, foster community relationships, and champion the brand.

RESPONSIBILITIES

Manage all activities necessary to the efficient operation of the store including:

·Provide prompt and courteous service to customers to maximize sales and customer service.

·Ensure retail areas, onsite and offsite, are merchandised correctly; conduct regular audits to ensure the store is presentable and can function optimally.

·Maintain and replenish inventory, including, ordering, product delivery, etc. and staying in communication with the bakery team regarding the store’s specific needs.

·Accountable for P&L, managing controllable costs to keep the store profitable. Help to develop and implement store action plans to meet and exceed financial targets.

·Balance sales, print and record receipts as well as track revenue daily.

·Maintain website inventory and work closely with our logistics team for order fulfilment.

·Verify invoices against packaging slips and track all expenditures.Pack and label all orders for pick up or delivery.

·In combination with team, create annual and quarterly strategic plans to support growth of the business.

·Effectively communicate with the team, sharing sales metrics and tactics, product knowledge, motivation and championing, and updates to policies and procedures.

·Support Marketing with coordination of retail opportunities, markets and tradeshows, offsite events, product launches and retail programs like our holiday market.

·Promote total customer service in a friendly way and make sure all customer complaints are addressed and managed professionally.

COMPETENCIES:

• Act on your initiative, with autonomy to take the steps and form the partnerships that will build local awareness of the brand.
• Uphold the highest standards, from quality to presentation to cleanliness.
• Are polished. The ultimate brand ambassador and someone who embodies and is passionate about quality.
• Are a true believer in the magic of cookies, tea and candles. You love and are inspired by quality products, prepared with the highest level of craft.

REQUIREMENTS:

·Minimum 2 + years in retail sales, customer service and hospitality an asset

·Proven excellent customer service skills.

·Excellent time management and prioritizing skills

·Office administration skills including high level of proficiency with Microsoft Office productivity suite.

·Proficient in Google Suite, QuickBooks and Adobe Photoshop/Illustrator an asset

·Able to effectively communicate both verbally and in writing.

·Strong customer service and troubleshooting skills.

·Excellent vendor management skills

·Extremely proactive, with an energetic and professional demeanor

·Ability to prioritize, multitask and meet deadlines with minimal supervision.

·Team player

·Confident, dedicated and punctual

We would love to hear from you! Our benefits include:

·Competitive wage

·Great Place to Work – Dynamic, connected company who believes strongly in recognition.

·Employee discount on all Robyn’s Cookies & Co. products.

HOW TO APPLY

If you are passionate about taking the next step in your career, do not miss this opportunity!

Please submit your CV and a cover letter to:

[email protected]

We thank all applicants who apply, but only those selected for an interview will be contacted.