Resident Manager Team, Bedford

Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service.
Responsibilities

• Hold open houses and undertake external business development activities
• Conduct monthly market surveys and have a thorough understanding of competition and current market conditions
• Recommend rental rates to district manager for available units and lease renewals
• Actively promote various referral programs

Customer Service Responsibilities

• Undertake programs to recognize long term residents
• Ensure resident issues and service requests are addressed within 24 hours
• Organize, promote, and conduct resident events
• Greeting and interacting with residents in a customer friendly and professional manner in person and on the phone (Please note: for training purposes phone calls are monitored by a third party service provider)
• Seek ways to exceed service expectations of residents
• Promote a neighbourly and community atmosphere

Management & Training Responsibilities

• Complete thorough orientation and training of new and existing staff (refer to schedule of training responsibilities)
• Thorough understanding of annual budgets and operating and capital plans
• Interview candidates and provide hiring recommendations to Property Manager

Fire Safety-Life Safety-Emergency Situation Responsibilities

• Extensive knowledge of emergency procedures including fire, flood, and mould and ensure staff has thorough understanding
• Comply with regular fire safety and life safety standards including keeping fire, Riskcheck, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills

Cleaning Responsibilities

• Interior Duties
• Exterior Duties
• Vacant Units

Renting & Administration Responsibilities

• Negotiate lease renewals in conjunction with established targets
• Ensure rents are collected and deposited on a timely basis
• Process resident applications including completion of background and credit checks
• Utilize computerized property management system to record transactions and run various operating reports
• Show and sell suites to prospective tenants

Property Maintenance Responsibilities

• Coordination of month-end duties and responsibilities, including
• Thorough knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pool, sprinklers, etc.)

• Oversee contractors of fire and life safety systems to ensure required maintenance and repairs completed properly
• Management skills to coach, train, and motivate staff and develop a team environment
• Demonstrated cleaning skills
• Supervise staff , service providers and contrators and oversee quality of work performed
• Pre-inspection
• Strong customer service and selling skills
• One individual must be able to lift and push heavy objects, including garbage bins, furniture and appliances or perform snow removal duties, sometimes for extended periods of time
• Excellent communication skills to deal with residents, prospects, colleagues and trades
• Basic computer and keyboarding skills
• Assist district manager and construction manager with managing execution of the annual capital plan and identifying current or future physical issues for repair
• Scheduling of contractors and staff for the turnover of vacant units
• Maintain a professional and presentable appearance at all times
• Ability to perform minor repairs and aptitude for mechanical systems
• Review and approve invoices for payment to contractors for services appropriately completed