Representative, Inside Support Jobs

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

What We Offer

• Employee appreciation events
• Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage
• Training and career advancement opportunities
• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• 125 year, family owned and operated company history
• Family culture
• Company matched retirement program
• Gordon Food Service product discounts
• Bonus and Annual profit sharing

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise.

Location: Delta, BC

Availability: Monday to Friday plus ( ability to work on statutory holidays and Sundays )

Note: This is a hybrid role with expectation to be at the Distribution Centre office 3 days a week.

Essential Functions

• Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.
• Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary
• Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.
• Demonstrates strong customer service skills when dealing with unique or difficult situations.
• Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems.
• Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.
• Takes orders from various customers as needed via phone or email.
• Supports and assists DSR for vacation coverage and seasonally based on needs.
• Provides support to sales representatives coordinating customer service, orders, credits etc. during special large special events IE: Stampede, PNE, SNE, F1 Race etc.

Knowledge / Skills / Abilities

• Ability to learn and use SAP, CRM, Gordon Ordering and other various systems
• Must have good customer service and time management skills.
• Excellent computer skills
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
• High organized with a great attention to detail
• Ability to perform 10-key data entry
• A self starter that can work independently as well as part of a team.
• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
• Must have excellent written, verbal, organizational and communication skills.
• Encourages collaboration with others to achieve a common goal

Education and Experience

• One year previous sales, business, or food service experience with an interest in food business practices and food preparation or an equivalent combination of education, training, and experience preferred.
• Minimum Grade 12 with High School Diploma
• Post-secondary education in Business Administration, sales or Marketing preferred

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.