Relief Captain Jobs

City Experiences is seeking a Relief Captain for our City Cruises operation in Toronto.
Please note, this is a seasonal contract position.
About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About The Opportunity
We're looking for candidates interested in picking up extra shifts on an On-Call basis.
The Relief Captain operates Transport Canada inspected passenger vessels in the in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. The Relief Captain greets all guests and ensures each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction, while maintaining a high level of profitability.
Essential Duties & Responsibilities

• Ensure adherence to Transport Canada rules and regulations and other federal and local rules and regulations.
• Participate as required in the proper maintenance of all ship’s systems and boarding facilities, including but not limited to pumping in or out of water (potable, raw, black, and gray) gangways, communications, navigation, and Planned Maintenance System (Wheelhouse).
• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Develop positive working relationships with department heads and peers.
• Deliver training and vessel familiarization to new crew.
• Carry out regular safety inspections of the boat and ensure that the ship is in seaworthiness
• Maintain the cleanliness and safety of the vessel and assist in the Sanitization of the boat as required.
• Ensure that staff and guests adhere to all safety standards and procedures.
• Overall responsible for the safety and security of the passengers, ship crew and the vessel.
• Handle lines to moor vessels to the pier when necessary.
• Load or unload materials from vessels.
• Complete all shift records: checklist, logbook (Deck & Engine), Radio log, and safety training documentation.
• Additional job duties as assigned
• Responsible for the pre-cruise preparation, supervision of crew, proper piloting of vessel and vessel reporting system.
• Assign deck crew tasks and provide direction.
• Adhere to Company’s performance management guidelines for all discipline and termination situations.
• Ensure that the monthly safety inspection of the vessel is carried out at regular intervals.
• Stand watch to look for obstructions in a ship’s path or locate navigational aids such as buoys and lighthouses.
• Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention.
• Organize and Participate in the execution of the Safety Program, including emergency drills and report any shortcoming to the Marine Director.
• Carry out the various checks as required by the Planned Maintenance System.
• Develop strong teamwork within the staff.
• Assist Engineer in operating and maintain ship equipment such as engines and generators. Escalate any mechanical or maintenance issues to the Director of Marine.
• Ensure strict compliance to Emergency Response and Evacuation Plan.
• Ensure all the navigation charts are up to date and Bridge equipment in in working condition.
• Be prepared to begin work at the scheduled time.
• Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled, thereby ensuring complete guest satisfaction.
• Ensure all the Lifesaving and firefighting equipment are in readiness condition.
• Ensure that the accident/incident/Near miss forms are duly filled, reported and sent to the Director of Marine.
• Stand bridge watch and ensure the safe navigation and maneuvering of the vessel.
• Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)
• Execute other projects as assigned by management.
• Ensure safe means of embarkation and disembarkation of passengers and crew.
• Ensure that the crew wears the proper PPE, especially when carrying out critical activities.
• Maintain uniform and personal grooming in compliance with appearance standards.

Requirements & Qualifications

• Current Marine Basic First Aid
• Will be required to be available for work on all major holidays
• Continually and repeatedly perform functions indoors and outdoors
• Walk, stand, sit and work in all types of weather conditions for extended periods
• Restricted Operator Certificate ROC-MC
• A positive attitude and good work ethic
• Simulated Electronic Navigation (Limited)
• Consideration will be given to candidates with a Master Limited over 60 Gross Tonnage certificate who possess sufficient supporting experience
• Minimum two (2) years of experience in the marine environment
• Current (within previous two (2) years) Transport Canada approved marine medical certification
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms)
• Master 150 Gross Tonnage certificate
• Candidates, who, in addition to the above, have relevant skills such as ship-handling, customer service, foreign language knowledge, will be given strong consideration

About Us
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.
City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.