Release Of Health Information (Roi) Analyst

The salary range for this position is CAD $33.66 - $48.38 / hour

Why Fraser Health?

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .

Position Highlights:

As the Release of Health Information (ROI) Advisor you will be responsible for supporting community program areas across Fraser Health in the processing of requests for health records made under BC’s Freedom of Information and Protection of Privacy Act (FIPPA). Acting as a subject matter expert, the ROI Advisor provides interpretation of questions about individual requests including the appropriate application of redactions and reviewing the legal authority of requestors to obtain records. This position is remote, but the candidate must reside inside BC. This is a temporary position until November 30th, 2023.

Build on your education and career experience as you:

• Leads and/or assists with the response to OIPC reviews and inquiries on behalf of Fraser Health.
• Leads the development, implementation and revision of processes necessary to facilitate effective and efficient release of health information requests in compliance with FIPPA.
• Participates in strategic planning support and change management services by assisting the Manager and other team members in streamlining business processes and best practices to ensure FIPPA compliance.
• Interprets ROI related questions from non-acute program areas and provides expertise on the application of redactions, interpretation of legal authority to request and/or release records and other ROI best practices.
• Delivers education content and materials to non-acute program areas on the application of FIPPA and ROI best practices that reduce the risk to Fraser Health of non-compliance with FIPPA and enhance awareness of the privacy of personal information; works collaboratively with other team members in promoting and adopting best practice models in relation to the privacy of personal information.
• Maintains a current knowledge of FIPPA and other relevant FOI and Privacy related legislation, guidelines, standards and best practices.
• Supports the processing of ROI requests by the ROI Analyst and other non-acute program areas by interacting with applicants and the OIPC where necessary to respond to questions and obtain information.

Are you passionate about joining our team? We will be looking for you to have:

• A minimum level of education, training and experience equivalent to Bachelor Degree in Health Administration, Law or another related discipline (i.e. Business or Computer Science, Human Resources)
• Five to seven years recent related experience or an equivalent combination of education, training and experience.
• Completion of an Information Access, Health Information Management and/or Protection of Privacy Certificate Program is an asset (i.e. CIPP/C, CIPT, CIPM, or CAPPA).

An equivalent combination of education, training and experience may be acceptable.

This is a full-time, remote position. The candidate must reside in BC.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Valued Benefits:

A career at Fraser Health will offer you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective fields. We offer a competitive compensation package, including comprehensive health benefits coverage.

Come work with dedicated professionals who are enthusiastic and committed to provide qu ality healthcare to our clients/patients/residents.

We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work! Work hard and have fun while you do it!

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Release of Health Information (ROI) Analyst is responsible for processing requests for health records under BC’s Freedom of Information and Protection of Privacy Act (FIPPA). The Analyst handles complex requests for health records from community health programs, collaborating with those teams where necessary, as directed by the Manager. The Analyst reviews the legal authority of applicants for information, obtains records by liaising with program areas, reviews and redacts records and releases them to applicants in compliance with Fraser Health organization policies and processes and FIPPA. The ROI Analyst also provides support to other Fraser Health ROI administrators interpreting and handling their individual requests. The role will assist with the investigation of potential and actual compliance challenges according to established best practices and compliance requirements of the regulatory body (The Office of the Information Privacy Commissioner for BC). The role may also be assigned other duties within the Information Access and Privacy department as required by the Manager.

Responsibilities

• As directed by the Manager or ROI Advisor, interprets ROI related questions from non-acute program areas and provides expertise on the application of redactions, interpretation of legal authority to request and/or release records and other ROI best practices.
• Participates on assigned internal committees as required and works collaboratively as a member of the Information Access and Privacy department.
• Resolves any operational issues with ROI systems and follows up with services providers as required.
• Maintains a current knowledge of FIPPA and other relevant FOI and Privacy related legislation, guidelines, standards and best practices.
• Assists with the response to OIPC reviews and inquiries on behalf of Fraser Health as directed by the Manager or ROI Advisor.
• Develops and analyzes tools, processes and timelines to ensure compliance with legislated timelines and established best practices. Supports process changes and/or functional changes to ROI tools by testing, modifying, and maintaining these tools.
• Participates in the development, implementation, and evaluation of ROI goals, objectives, policies and procedures for the Information Access and Privacy department within Fraser Health.
• Establishes and supports systems that effectively track and report on the ROI requests processed within the Information Access and Privacy department from the MHSU portfolio.
• Supports the development of the processes necessary to facilitate effective and efficient release of health information requests in compliance with FIPPA.
• Processes requests for health information from community Mental Health and Substance Use (MHSU) programs in compliance with FIPPA and as directed by the Manager, including; reviewing requests for clarity and legal authority, navigating electronic record systems and interacting with MHSU staff to obtain responsive records, reviewing records line by line and applying redactions as required by law and releasing records to applicants.
• Researches and analyzes innovative approaches that improve the efficiency of Fraser Health’s collection, storage, use and disclosure of personal information wherever possible; identifies patterns related to access and utilization of electronic health information.
• Provides ROI business analysis by carrying out workflow analysis, developing information systems and repositories and automating/updating current business processes.
• Participates in ROI, FOI and other privacy projects, and in the development of documentation as directed by the Manager.

Qualifications

A minimum of a Diploma in Health Information Management or a related field plus four (4) years of recent related experience in a medium to large sized organization including experience in handling FOI requests, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Working knowledge of relevant information access and privacy legislation and regulation.
• Ability to operate applicable software applications.
• Ability to communicate effectively both verbally and in writing.
• Demonstrated knowledge of health records management and best practices.
• Demonstrated ability to work effectively in a dynamic environment subject to continuous change.
• Demonstrated ability to consult, plan, implement, organize and problem solve.
• Physical ability to perform the duties of the position.
• Ability to analyze FOI, ROI and privacy best practices and to document them in policy/processes.
• Demonstrated knowledge of electronic health information systems.
• Ability to organize and prioritize work.
• Demonstrated ability to exercise initiative and work both independently and in a team environment.