Clinical Information Specialist, Health Informatics

Posted per NBA Article 17.02

Why Fraser Health?

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with us!

Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

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Detailed Overview

Provides support and education to clinical users in clinical information system adoption and use; performs project and operational duties related to Fraser Health's (FH) clinical information systems by providing subject matter expertise from clinical perspective, end-user training, education and support, troubleshooting, and system maintenance; assists the Manager or designate in the development, monitoring, optimization and, progression of the program/service, and is accountable for the development and effectiveness of policies and standards to support the use of FH clinical information systems; collaborates with internal and external partners (e.g. vendors and contractors), and FH clinical and/or clinical support programs to promote and adopt clinical information systems in accordance with best practice models for service delivery.

Responsibilities

• Performs other related duties as assigned.
• Contributes to planning, design, implementation, review, and evaluation of designated clinical information system/application education, training, and support models for clinical users and support roles; develops and revises course and education curriculum based on user feedback, learning needs, training requirements, software upgrades and/or related modifications to the clinical information system.
• Serves as a resource to FH regarding clinical informatics and electronic health information.
• Participates on assigned internal and external committees as required; remains current in knowledge of changes in clinical practices and identifies related information needs and applicable clinical information system changes.
• Provides training, education, and clinical support to Fraser Health clinicians (e.g. nursing and allied health), providers (e.g. midwives, nurse practitioners) and affiliates (e.g. post secondary students) related to clinical information systems/applications.
• Assists the Manager or designate in the development and monitoring of the program/service and provides input to the development of policies, procedures and standards to support the use of FH clinical information systems in support of clinicians/providers/support personnel providing direct patient/resident/client care.
• Participates in quality improvement activities by providing input and feedback into the development of standards and practices; develops and submits recommendations to the Manager or designate for consideration.
• Analyzes current and future state clinical workflows to improve the efficiency and utilization of clinical information systems/applications in patient/client/resident care settings; submits recommendations for improvements to the Manager or designate.
• Provides clinical information system support to users on site, via telephone, email, and instant messaging, as well as through online bulletins/reminders and remote computer access, as required; collaborates with internal teams, IT service providers and/or software vendor(s) to resolve system and/or technical issues affecting the end-users of the patient/client/resident care systems.
• Conducts classroom, virtual, and one-on-one education, training, and support sessions related to safe and efficient use of clinical information systems/applications including applicable policies and related legislation regarding access to electronic health records; evaluates end-user knowledge to ensure competency to utilize assigned clinical system/applications; recommends remedial action for end-user where competency is not achieved.
• Engages in planning, clinical application design, validation, and testing of designated clinical information applications, in collaboration with the inter-professional team to ensure system functionality meets end-user needs.
• Consults and collaborates with clinicians, leaders, physicians, and other stakeholders from clinical programs and other FH groups to maintain the integrity patient data and clinical information systems.

Qualifications

Education and Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).

Four (4) years' recent related acute and/or community nursing experience utilizing various clinical information systems in a healthcare environment, including experience in implementing clinical projects in a healthcare setting and educating adults in a group or classroom setting, or equivalent combination of education, training and experience.

Successful completion of courses in computer systems and/or health informatics education.

Valid BC Driver's licence and access to personal vehicle for business-related purposes.

Skills And Abilities

• Ability to consult, plan, organize, implement and problem-solve
• Physical ability to perform the duties of the position
• Ability to operate related equipment including applicable software applications
• Ability to develop, modify, revise, update and evaluate training, education, and support materials based on end-user needs, changes in technology and/or update in software applications
• Extensive knowledge of applicable clinical information system, module implementation and use of applicable modules in a healthcare setting
• Ability to meet deadlines in a dynamic environment with changing priorities
• Ability to work independently and as a member of an interdisciplinary team
• Knowledge of clinical information systems such as MEDITECH, Paris, Profile or related system
• Ability to collaborate effectively with others in an interdisciplinary team environment
• Ability to communicate effectively, both verbally and in writing
• Ability to apply adult teaching and learning principles in a variety of settings (e.g., classroom and online)

Salary range

The salary range for this position is CAD $47.77 - $60.07 / hour