Records Management Representative Jobs

RECORDS MANAGEMENT REPRESENTATIVE

Learner Experience

NorQuesters are difference makers and we’re searching for someone dedicated to making a difference to join our Learner Experience team as a Records Management Representative. A keen eye for detail, impeccable organizational skills and the ability to work in a fast-paced environment are key factors to success in this role.

You will be responsible for ensuring accuracy and processing changes to registration, data entry of student information, application and records, grading administration, credential issuance, and transcript production. You will use system data and reporting tools to monitor registered student activities and provide recommendations for process improvements while working closely with other members of the Student Records unit to ensure effective functioning of the unit. This is an exciting role to make a difference in the learning journey’s our NorQuest students are taking.

How You'll Make a Difference

• Process withdrawals and tuition calculation process including investigating student financials to accurately ensure students are charged and refunded correctly when processing program withdrawals.
• Provider confirmation of enrolment verification, registration letters, and completion of forms for certification and licensing.
• Maintain supply of credential materials such as transcripts, folders, envelopes, and parchments.
• Maintain accurate record of students with third-party funding or sponsorships. Work with Accounts Receivable to ensure they have correct invoicing information.
• Audit registration information to ensure accurate registration processing for the LINC program.
• Post student grades daily as received from program areas, sending reminders when not received in a timely fashion.
• Lead unit activities for issuing transcript and credential requests through email, MyQuest, MyCreds, and ApplyAlberta.
• Manage and maintain accurate student records, including contact information and name changes, in PeopleSoft.
• Effectively communicate with students about the status of their transcript and credential issuance.
• Process student program withdrawals initiated by students, international agents, and program areas from all college programs, credit and non-credit.
• Perform records retention, archive, and destruction in accordance with college policies and Records Management best practices.
• Respond to government, legal, and FOIP requests for student information.
• Record, process, and store grade change requests.
• Maintain corrections and record updates, including program/plan changes & withdrawals for the LINC program.
• Ensure new and returning students have accurate login information including running queries to generate OP1/OP6 letters with student’s login information and ensuring these get mailed out to students that have had their email bounce back.
• Accurately enter and waitlist applications for the LINC program.
• Effectively communicate with students regarding their program withdrawals.
• Assist Student Financials with Financial aid forms, verifying full/part time study and start and end dates for students.
• Collaborate with the Graduation Administrator to ensure timely issuance of transcripts and credentials to new graduates.

What You Bring

• Post-secondary diploma in a related field.
• Intermediate knowledge of Microsoft Office suite of products (Word, Excel, Outlook); comfortable with other computer applications.
• A combination of education and experience will be considered.
• Certified Information Professional (CIP) designation is preferred.
• Experience with a student information system (PeopleSoft preferred).
• 2+ years' of related work experience.

What Makes You a Difference Maker

• Well-developed communications and interpersonal skills.
• Ability to plan and effectively manage a large volume of work with a high degree of accuracy and attention to detail.
• Knowledge of FOIP.
• Experience working with post-secondary transcripts and grades.
• Critical thinking and problem-solving skills.
• Ability to interpret enrolment reports and trends and develop, recommend, or carry out activities to respond to emerging trends.
• Accurate keyboarding skills.

SALARY $41,477 - $51,966 reflective upon what you bring AKA your education and experience. This is a full-time permanent position and includes immediate access to our great pension and benefits programs.

COMPETITION NUMBER

CLOSING DATE July 12, 2023 at 1159 PM MDT

APPLY TO BECOME A NORQUESTER If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.

So how do we make differences?

• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Métis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.
• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
• We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!

And that’s a snapshot of how we are Difference Makers. But there’s so much more to us and we invite you to explore further!