Reconciliations Officer Jobs

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Reconciliations Officer

What is the opportunity?

This position is responsible for providing exceptional customer care through the daily reconciliation of processes supporting various Client Groups and the identification of those items that require further investigation and resolution. Through ongoing training initiatives and continuous self- development, we as a team ensure efficient and effective cross-functional shared service to ensure timely reconciliations, loss prevention and risk mitigation as prescribed by Bank’s Standards and Procedures.

All responsibilities carried out in accordance with Code of Conduct, RBC Values, Standing Orders, and CM Reconciliations Policies and Standards.

• Please note: This role will require you to be flexible with working on Statutory Holidays and working overtime as required****

What will you do?

• Support the process of creating, updating and maintaining SOPs and demonstrate strong ability to understand and apply those procedures.
• Display a strong commitment to teamwork; open two-way communication and good staff morale.
• Assume project work outside of the general reconciliation process as determined by management.
• Recognize that accuracy is key to ensure true breaks are identified and investigated accordingly.
• Ensure daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised.
• Identify service gaps provided to client groups and makes suggestions to management for improvement.
• Have a good understanding of the operational controls and how they apply to the reconciliation processing.
• Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (matching rules, automating processes.)
• Be responsible for personal development and cross-training coordination and participation as identified through ongoing business and/or department needs analysis.
• Strictly adhere to policies and regulatory requirements.
• Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.
• Support the reconciliation processes within the team’s scope including all month end and stand alone processes.
• Apply knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accounts.
• Display good judgment, decision-making skills and demonstrate a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.
• Seek opportunities to share information with colleagues.
• Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and apply solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process.
• Assist with administrative duties such as emails

What you need to succeed?

Must-have:

• Strong organizational and time management skills
• Good interpersonal skills, tact and diplomacy and have a calm and logical approach to all situations
• Demonstrate analytical and problem solving skills
• Demonstrate teamwork and Co-Operation

Nice-to-have:

• Ability to embrace organizational change at an individual and team level
• Computer literacy – ie. Knowledge of PC’s and Microsoft – related software
• Solid knowledge of key reconciliation systems and Back-Office systems, e.g.INTELLITRACS, IntelliMatch, Bess, RIMMS, EGL, Storqm, RATS
• Good understanding of Capital Market Products and transactional/accounting flows
• Demonstrate flexibility to cross train
• Solid knowledge of Reconciliation Procedures.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities

Job Summary

Address:

90 WESTERN PKY, TH 4:HALIFAX

City:

CAN-NS-HALIFAX

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-05-04

Application Deadline:

2023-05-19

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.