Quality Service Analyst (Permanent) - Kelowna - 2023.152

We are proud to be selected as one of

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

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The Role

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include

• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Consulting with Facilitators about support requests, service availability, and resource suitability
• Reviewing financial reports to ensure delivery of services for approved funding supports
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Ensuring service collaboration and developing cost-sharing agreements
• Developing service contracts or agreements and negotiating the costing details and quantities
• Recruiting and developing new service relationships

Qualifications

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• An equivalent combination of relevant education/experience may be considered
• Experience working in the social services sector in areas such as resource development or contract management

Possession of a Class 5 driver's license and a clean driver's abstract are required.

Benefits You will receive a comprehensive benefits package.

• Generous vacation plus additional personal days Paid maternity/parental/adoption leave
• Wellness supports, including an Employee and Family Assistance Program
• Access to government discounts to travel, cell phones, and more!
• Life insurance, paid sick days, and, if needed, long-term disability
• Employer-paid extended health and dental plan
• Professional development funds and resources to encourage continuous learning and skill development
• A BC Public Service Pension plan with employer contributions

Hybrid work Combines on-site office work with flexibility to work from home within BC after passing a 6 month probationary period.

Travel occasional overnight travel might be required within the region

Additional Info

Team: Central Okanagan-Kelowna Local 1

Term/Status: Regular, Full-time

Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $59,288 to $66,557 annually

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date June 23, 2023

Apply now! Submit your online application to the attention of Jaimie Willows. Applications received by other means will not be considered.

Successful applicants are subject to a Criminal Record Check.

An eligibility list for internal candidates may be established.

CLBC is committed to hiring based on merit with a focus on fostering diversity of thought. We welcome candidates who have demonstrated a commitment to equity, diversity and inclusion, and encourage applications from equity-seeking groups such as women, persons with diverse ethnic, racial or Indigenous backgrounds, gender identity and sexual orientation, and persons with a disability. However, all qualified candidates are encouraged to apply.

Community Living BC https://communitylivingbc.prevueaps.ca