Performance And Reward Manager, Canada Servco

Opening up a world of opportunity.
We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
HSBC Global Services Canada Limited (HGCA), is a subsidiary of HSBC Global Services Limited, owned by HSBC Holdings plc. HGCA provides operational services to countries across the HSBC Group which is the largest and leading international bank in the Canada.
We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Wealth and Personal Banking.
It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.
About Global Functions
HSBC’s Global Functions play a vital role in supporting the bank’s Global Businesses and offer a broad range of career opportunities in areas from Legal, Risk and Finance to Human Resources, Sustainability and Communications. Our operational and functional teams around the world help HSBC’s Global Businesses to operate efficiently and effectively on a day-to-day basis. They also focus on controls and governance to reduce risk and protect the Group’s reputations.
Human Resources is responsible for implementing HSBC’s people strategy. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.
About the role:
The Performance & Reward (P&R) Manager role plans, manages and oversees the activities and operations of the P&R Department for the ServCo in Canada. The role is accountable for the successful delivery of the P&R program in the context of a people strategy that reflects the overall business strategy. It leverages internal and external expertise to deliver commercial P&R solutions that have measurable impact for our business.
Responsibilities:

• Implement solutions suitable for the Canada entity, that is primarily an IT function
• Support the implementation of the Group Reward policies adapted for the local markets, ensuring that Employer of Choice, Best Place To Work and Pay for Performance intentions are met
• Evaluate and modify all existing pension and benefits programs, policies, and procedures. Lead revisions of programs to ensure continued support and fulfilment of employee needs by taking an innovative and forward-looking approach
• Liaise with external consultants for market intelligence to develop pay ranges, funding, and market-aligned benefits
• Build and execute a Performance & Reward (P&R) Strategy that supports the business transformation of the Canada ServCo while remaining consistent with HSBC global and regional priorities and practices
• Manage Performance & Reward (P&R) resources and supervise external vendor relationships (e.g. insurers, administrators, consultants)
• Implement, run, and monitor all elements of the Annual Pay Review process for Canada ServCo

Requirements

• Experience in implementing transformation and change programs
• Minimum 8 years of HR experience – including relevant Performance and Reward experience
• Expertise (preferred) or familiarity of delivering effective P&R solutions in the Canadian context
• Excellent people management, communication, interpersonal, and presentation skills
• Ability to prioritize and work independently under pressure within a team environment

HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ([email protected]) with any additional inquiries or for support and reasonable accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.