Parts Advisor Jobs

A Parts Counter Sales Associate is responsible for advising and assisting our customers and technicians with finding the right part for their automotive needs. They are relied upon as an expert of automotive parts and accessories and are able to achieve a high-level of customer service in a retail environment.

Responsibilities

• Sell parts through the shop, by phone or over the counter to customers and technicians.
• Provide guidance to outside sales representatives regarding orders.
• Review files weekly to keep track of back orders and return to vendor items.
• Determine availability on out-of-stock items and, if requested by customer, submit emergency order.
• Assist when stored tires are needed for technicians.
• Retrieve parts purchased from stock.
• Fill product when empty. Wipers, filters, displays, batteries etc.
• Issue credit for parts returned; ensure invoice number is on hand to verify purchase and pricing.
• Prepare orders daily for shipment, delivery or pick-up.
• Assist walk-in customers with the selection of parts, suggest companion requirements and relay specials to ensure customer is aware of the product line.
• Provide price quotes and other related parts information via the telephone.
• Maintain cleanliness of front counter and warehouse - dusting, pricing etc.

Qualifications

• Automotive parts experience preferred
• Able to prioritize and multi-task effectively
• Strong customer service focus
• Working knowledge of ERA software an asset