Parts Specialist Jobs

SUMMARY

The Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries.

DUTIES AND RESPONSIBILITIES

• Timely processing of returns and credits;
• Timely completion of duties as outlined by the Parts Manager;
• Must participate in the on-call rotation;
• Proactive customer contact and telemarketing;
• Answering phone with a high level of service and urgency;
• High level of customer service on the Parts counter;
• Ensuring a high level of support to the Parts and Service Department;
• Physical inventory accuracy and daily cycle counts;
• Prompt and accurate processing of parts orders;
• Seek out opportunities to increase part sales;
• Backorder tracking and recovery;
• Prompt ordering from vendors to fulfill customer orders;
• Effective inventory management;

CORE COMPETENCIES:

• Must be proficient with Microsoft computer programs;
• Knowledge of the heavy equipment industry or a related industry is an asset;
• Must have the ability to multi-task;
• Organize and prioritize work in a fast paced environment;
• Has experience in a similar role with an aptitude for customer service and sales;
• Knowledge of SAP is an asset.

EDUCATION/TRAINING:

• Post-secondary diploma and/or relevant work experience.

Job Type: Full-time

Benefits:

• RRSP match
• Extended health care
• Dental care
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift

Work Location: In person