Outside Sales Representative Jobs

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

Will be responsible for representing the company to the assigned customers. They must respond, in collaboration with the other members of the department, to the requirements of the customers with the objective of increasing sales and profits. The incumbent will be responsible for developing and leveraging the Master value proposition, based on knowledge of customer challenges and business objectives. They are responsible to find, qualify and onboard new accounts through various methods of outbound prospecting.

Principal tasks:

• Provide the contractor with material lists and quotations thru written and verbal communication;
• Respond to customers’ inquiries, questions, or complaints regarding products or services.
• Assist with providing the best method to problem resolution when issues occur to ensure customer satisfaction while following company policies and procedures;
• Work with internal and external departments to ensure customer satisfaction;
• Provide after Po support with proper follow up with clients to ensure their full satisfaction;
• Determine commercial HVAC-hydronic equipment (red font) requirements to meet the individual clients needs;
• Answer calls and written communications from clients, branch representatives and external representatives;
• Follow up with clients to ensure their full satisfaction, either verbally or in writing;
• Cross reference parts or equipment based on the requirements to meet the customers needs;
• Assist with projects and work with mechanical contractors and engineers;
• Inform clients on standard procedures;
• Provide product solutions for incoming inquiries;
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies;
• Review and evaluate plans and specifications;
• Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers);
• Manage projects and work with mechanical contractors and engineers;
• Prepare quotations based on project plans/specifications and complete proposals;
• Prepare technical drawings and data sheets for clients’ approval;
• Ensure projects take offs are accurate and complete;

Requirements:

• Team player and ability to work independently.
• Excellent verbal and written communication skills in both English and French will be an asset;
• High level of commitment to exceptional customer service;
• Ability to close sales and work under pressure;
• Completion of sales related training programs (an asset)
• Willingness to continually learn;
• Post Secondary education in HVAC or a related discipline
• Willingness to acquire industry knowledge
• Good sales abilities and persuasiveness;
• Self motivated, organized and strong interpersonal skills;
• Demonstrate experience in hydronics (an asset)
• Professional phone manner;
• Ability to effectively manage time and perform in a fast paced, deadline-oriented environment;
• Comfortable working with ERP software
• Good judgment and decision-making skills;
• Advance knowledge of MS Office (Outlook, Excel)
• Ability to problem solve and provide variable solutions based in customer needs and company objectives;

Work conditions:

• Early vacation program
• Contribution to a group RRSP upon hiring
• Access to telemedicine with health professionals by chat or secure video session from day 1
• Group insurance from day 1 (medical, dental, short and long term disability insurance)
• Reimbursement of membership or renewal of a professional order
• Wellness spending account of $300 per year
• Employee assistance program (psychological, financial, legal and parental support services)