Outreach Coordinator Jobs

Position Title:

Patient Engagement Coordinator/ Community Engagement Coordinator

Department:

Recruitment

Reports To:

Community Engagement Manager

Direct Reports:

N/A

POSITION FUNCTION

The Patient Engagement Coordinator / Community Engagement Coordinator (PEC/CEC) is responsible for all research related recruitment initiatives in order to recruit high quality patients in accordance with Centricity Research recruitment guidelines. The Patient Engagement Coordinator / Community Engagement Coordinator will demonstrate knowledge of protocols including inclusion/exclusion criteria and be familiar with the medications and medical diseases that coincide with research conducted at Centricity Research. The PEC/MCC is also responsible for building strong relationships with community partners

Organization Summary

Our Passionate Cause:

Revolutionizing Research & Changing Lives!

Organization Profile:

Centricity Research is a clinical research organization with more than 40 sites, access to over 1.6 million patients, and more than 150 active investigators across Canada and the southeastern United States. Our name, Centricity Research, was purposefully chosen to signify the fact that we are customer centric. Our patient volunteers, sponsors, CROs, and physicians are the cornerstone of our business. The name Centricity Research also highlights the fact that our organization has earned a position of prominence and importance within the industry. We aim to build and nurture strong, trusting relationships with all audiences, and being customer-centric is embedded within our company culture.

FUNdamentals:

Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:

• Be Curious
• Have Fun
• Dream Big
• Do The Right Thing
• Go Above and Beyond

Essential Functions

• Create and maintain relationships with community partners
• Return all phone calls/email responses to interested patients within 24 - 48 hours
• Attend community lectures, health fairs or events to promote Centricity Research
• Identify appropriate study candidacy based on knowledge of sites’ recruiting and upcoming studies
• Problem solve and create contingency plans to optimize enrollment via recruitment initiatives
• Obtain and maintain computerized database of all ad callers
• Accurately complete recruitment tracking log and all applicable clinical trial management systems
• Promote clinical trials in the community through outreach events
• Work on enrollment and retention initiatives with Community Engagement Manager & Recruitment Team Lead
• Assist the Community Engagement Manager, Research Operations and/or Investigators with any other tasks as required
• Complete database query reviews for study candidacy and conduct outbound calls for study interest
• Provide study metrics on a regular basis and provide ongoing feedback regarding outcome of recruitment initiatives

Conducting Memory Assessments/ Visits

• Perform administrative tasks associated with the Memory Clinic, including preparing files, faxing, and compiling notes
• Administer the memory testing with participants
• Occasional travel for mobile clinics or community outreach to help build memory clinic database
• Inform participant of research opportunities as applicable
• Conduct and document the study scales as per protocol, GCP, and WPs/SOPs
• Possible administration of study scale/cognitive rating
• Ensure the safety and welfare of participants
• Provide some interpretation of the score to participant and support as applicable
• Schedule and complete intake of memory clinic participants
• Provide the participant with their score
• Travel between regional locations and/or to off-site events may be required
• Timely and accurate completion of source, data, CRFs, queries and CTMS, as required for study scales

General

• Abide by GCP, WPs/SOPs, company guidelines, and local healthcare privacy regulations
• Assist Management with any other tasks as required
• Gather, enter, and/or update data to maintain company records and databases as directed
• Timely phone, TEAMS and email communication
• Maintain professional relationships with participants, coworkers, and physicians
• Attend site and company meetings

Education/Experience

Minimum:

• Basic knowledge of medical conditions and terminology
• 2 years of experience in Marketing, Sales, or Event Planning

Preferred:

• Experience in Marketing and/or sales/recruitment
• Call center experience

Core Competencies/Skills

Prerequisite (Essential):

• Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
• Attention to detail
• Excellent communication skills (verbal and written)
• Flexible & Adaptable
• Excellent computer skills (MS Word, Excel and Outlook)
• Teamwork & Collaboration
• Self-directed
• Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines
• Ability to manage time efficiently

Foundation:

• Planning and organizing skills
• Achievement oriented
• Decision making
• Analytical ability
• Initiative
• Receptive to feedback
• Excellent problem-solving skills
• Conflict resolution
• Empowering & Developing others
• Empathy Skills

Leadership:

• Innovative
• Self confidence
• Forward thinking
• Creative
• Strong interpersonal skills
• Strategic thinking

PHYSICAL DEMANDS

• May be required to spend extended hours in a vehicle
• Frequently required to complete work on the computer in a seated position
• May be required to lift light boxes (10 - 20lbs)
• Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.

WORKING CONDITIONS

• Modern medical office environment or home environment
• Some availability for travel may be necessary
• Required to follow all healthcare industry OHSA and OSHA guidelines
• Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
• Some positions may require overnight/weekend hours

Benefits

• Comprehensive health benefits, competitive salary
• Continued opportunities for growth & development; yearly education allowance
• Paid holiday closures and employee appreciation days off
• Opportunities to work with internationally renowned physicians
• RRSP or 401(k) contribution matching

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. Scheduling flexibility is required to accommodate changing business needs.

Signing Below Indicates Acknowledgement Of The Above .

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