Operations Supervisor - Full Time, Remote (Toronto, Ontario)

Company

ClaimsPro LP - International Programs Group

Operations Supervisor - Full Time, Remote (Toronto, Ontario)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are dedicated to providing the highest quality of Third-Party Administrator (TPA) services. IPG also provides clients with the added value of local, on-the-ground knowledge and coast-to-coast coverage across Canada and the UK.

Job Responsibilities

• Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
• Set up, recommend and administer design and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
• Bordereaux to Trust account reconciliation
• Works with Examiners to facilitate payment cash calls and scheme advances
• Integration of Third Party Vendor and Client claims management systems
• Reconcile our Database to Third-party systems
• Supervise other admin staff with respect to project mgmt., including MI reports and complex bordereaux production
• Continuously work to enhance relationships with Insurer clients
• Communicates with client re: trust account balances and sufficiencies
• Works with Finance to ensure smooth cheque issuance workflow
• Communication with external (client) and internal (Sales and Operations) stakeholders
• Oversee internal file protocol reviews in conjunction with IPG
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
• Facilitate data for production of MI reports
• Prepare templates and data for Financial Analysis and Profitability of client accounts
• Administer and maintain client guidelines creating financial links and MI lines as required
• Create administration guidelines to ensure appropriate details of file setup as requested by clients

Qualifications & Experience

• Previous Supervisory experience
• Knowledge and experience of Insurer and Lloyd’s practices
• Proficient in Excel
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Knowledge of third-party vendor systems used by Insurers
• 3 - 5 years’ related experience
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards

We offer a dynamic work environment, career development opportunities, competitive compensation, benefits and RRSP matching programs, and many more company perks!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.