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Company | Oxford Properties Group |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-02 |
Posted at | 8 months ago |
Why join us?
- Responsible for the effective management of the 310-MAXX customer service requests, ensure they are completed as per company protocols, obtaining optimum resident satisfaction level.
- Foster a strong customer service culture amongst all staff.
- Maintain an overall focus on enhancing the customer experience and improving service ratings.
- Establish effective ongoing maintenance programs and high service levels for resident service requests.
- Ensure effective communication with residents, consistent with expectations of Provincial guidelines, when any capital projects are undertaken.
- Promote a strong sense of community.
- Oversee property and maintenance contracts Pest control, Landscaping, HVAC, Waste removal, Elevator.
- Responsible for the issuing and tracking of work and purchase orders, and monitoring expense to budget.
- Responsible for the oversight of vendor relations and company compliance as it relates to vendor management.
- Responsible for the coordination and execution of the common area repairs and maintenance and preventative maintenance programs.
- Responsible for the coordination and execution for the overall property common area curb appeal (interior/exterior) in that it meets company standards.
- Complete thorough orientation and training of new and existing staff according to established policy and procedure.
- Liaise with manager of the shared services which includes building automation system, electrical, plumbing, garage, shared access infrastructure.
- Responsible for the coordination and execution of the maintenance supplies, inventories; including not limited to turnover, occupied repairs & maintenance, appliances, and tools inventory.
- Ensure all vendors and contractors comply with the established health and safety policy.
- Supervise union and non-union staff, service providers and contractors and oversee quality of work performed.
- Responsible for the coordination and execution of the in-suite turnover program.
- Responsible for ensuring work is completed following all union contract, code and occupational health & safety guidelines.
- Ensure a thorough knowledge and understanding of emergency procedures including fire, flood and mould remediation for all staff.
- Participate in special projects from time-to-time as assigned by the supervisor.
- Responsible for the coordination and execution of the annual in-suite inspection program.
- Participate in the annual budgeting process, monthly expense variance review.
- Maintain all logs and safety checks.
- Responsible for the utilization of the inspection workflow management system, Suitespot.
- Responsible for the coordination and execution for in-suite occupied repairs.
- Responsible for the coordination and execution of the annual fire and life safety systems inspections and ensure required maintenance and repairs are completed.
- Be familiar with and adhere to the company’s Health and Safety policy.
- Comply with regular fire and life safety standards including monthly testing and annual drills.
- Ensure waste and recycling duties are completed on established pick-up days, including the safe operation of equipment hauling machinery and maintain a positive working relationship with City collectors or contracted vendors.
- Oversee the general maintenance in parking lots, mechanical rooms, rooftops and other common areas.
- Ensure the effective monitoring and control of all building access including cylinder lock and electronic systems.
- Wear prescribed Personal Protective Equipment (PPE) when required to do so.
- Have a thorough knowledge and understanding of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.).
- Ensure all mechanical (stairwell) and exit doors are secure and properly functioning at all times.
- Ensure a complete knowledge and understanding of the safe handling of cleaning materials (WHMIS), and ensure that all staff, contractors and vendors comply with safe handling guidelines.
- A passion for excellence in customer service delivery.
- Understanding of the mechanical, electrical, unit renovation and building automation workings in a fast-paced building environment.
- Experience managing large facilities, including large number of staff.
- The ability to work independently with a flexible schedule that includes on-call service. evenings, weekends and holidays.
- Managing in a unionized environment an asset.
- Experience in inspecting quality of workmanship and thoroughness.
- Comfortable in a training role.
- Ability to resolve issues in a timely and professional manner.
- Strong interpersonal skills. Excellent customer service, organization and communication skills.
- Proficient computer skills.
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