Operations Manager Jobs

At MedSleep, skilled, dedicated, enthusiastic employees are at the heart of everything we do. We are committed to building and nurturing a great place to work, learn, and develop. We are proud of our people and our company.

We have a great career opportunity for someone looking to join a growing team of health professionals! At MedSleep, we are committed to providing the highest quality in sleep therapy services across Canada.

We provide clinical consultation, diagnostic services (sleep testing) and treatment for a wide range of sleep disorders. We are dedicated to helping our patients improve their lives through better sleep.

We have a great career opportunity for a motivated Operations Manager who is looking for a role where they can make a direct impact on the day-to-day operations, and are interested in joining a growing company, this may be the right opportunity for you! The Operations Manager is responsible for leading our administrative team to effectively provide daily administrative activities to ensure excellence in the provision of administrative support services. The Operations Manager reports to the Managing Director and works collaboratively with the Medical Director, Physicians, Customers, clinical research staff, vendors, and other internal and external contacts as required to define and develop continuous improvements to meet company objectives and high quality of patient care.

Position Description:

• Any other administrative oversight duties as assigned.
• Support the roll-out of Administrative processes to ensure they are understood and performed thoroughly. Identify and implement improvements to these processes.
• Onboarding and Offboarding of staff.
• Ensures all consult and follow-up notes are sent out in a timely manner.
• Work with the billing team to ensure OHIP billing rejections are promptly addressed and track non-OHIP receivables.
• Ensure all sleep studies are reported by physicians in a timely manner.
• Interact directly with physicians and Administrators to foster and ensure a positive administrative experience for patients and physicians. Interact directly with patients to address any questions that may arise.
• Review and address questions regarding OHIP billing, RAs and so forth to ensure accuracy and timeliness.
• Track and review metrics in order to ensure productivity, timeliness, and quality. Adhere to internal administrative and process standards.
• Manage and organize daily operations including reception desks, doctor’s schedules, and sleep study bookings.
• Ensure all operational reports are completed and submitted in a timely manner.
• Coach, motivate, train, and directly oversee a team of Office Administrators. Provide feedback and ensure quality and timeliness of deliverables and a positive patient experience.
• Perform the Administrative role if needed during Administrator absences.
• Maintain and order supplies.
• Ensure adequate admin staffing to facilitate delivery of excellent patient care service.
• Analyze patient feedback surveys to identify areas for improvement.

Skills & Qualifications:

• Undergraduate degree is a strong asset.
• A professional approach to customer service. Organizational and multitasking skills.
• Telemedicine experience is a strong asset.
• Experience with EMR is essential.
• Experience coaching, training, and motivating Administrative team members.
• Experienced in focusing on quality, accuracy and efficiency of processes and results.
• A minimum of 3+ years of relevant experience overseeing medical office administration processes and staff in a fast-paced medical office(s).
• Must have a valid driver’s license as the role is performed at offices within the GTA.

Why Join Our Team?

Looking to make an impact? Do you love patient care? We are a national Canadian company that has continued to grow since its' establishment in 2004. We believe you can reach your best self by getting proper sleep. Which is why we are committed to providing the highest quality of sleep care.

Why join MedSleep?

• Commitment to education - personal and professional development;
• Opportunities for career growth;
• We value all our employees, each person counts;
• Our positions give you DIRECT patient care. Gain patient interaction experience
• Meaningful work;
• Dedicated to the growing field of the Science of Sleep;
• Help shape the future of sleep!

Still not convinced, here is what our employees have to say:

• They feel they contribute to the success of the company
• They look forward to coming into work
• They are proud to work at MedSleep

We are a diverse organization. Each of us is a unique individual. We’re proud to say that women represent the majority of our Senior Management team. We love what we do and want to share that with you. Help build our legacy and future!

Salary $45,000 - $60,000

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