Office Administrator Jobs

Talk to Heal Counselling Services

We are seeking an outgoing, detail-oriented, efficient person to join our amazing Admin Team in providing front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!

Pay: 20-25$ hourly

Shifts will be: Flexible

This role will report to the director of the company.

About Us

Talk to Heal Counselling provides counselling and psychotherapy services to individuals, couples, and families inthe City of Vaughan.Someof the main issues we specialize in are Anxiety, Depression, Trauma,and Relational and Family related issues.

Our Vision

We help you take the necessary steps toward living life on your terms.

Our Core Values

Authenticity

Be a Team Player

Helping Clients reach their goals

To succeed in this role

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, think 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

Qualifications

●2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)

●Psychology undergraduate students and graduates are welcome!

Responsibilities

●Supporting our mental health team with client bookings, payments, administrating intake & consent forms, etc.

●Client support: welcoming clients to the office, answering client calls and emails, processing payments at the end of sessions

●Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)

●Maintenance of office area, office supplies, and clinical files

●Claims confirmations from Insurance companies

Skills & Attributes of our ideal candidate….

●Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure

●Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients

●Confidence to share ideas and constructive criticism to help us grow

●Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises

●Tech savvy (we are mostly paper-less and everything is online)

●An appetite for innovation and simplicity who is highly process oriented

●Working autonomously comes easy to you but you also love collaborating with a talented team

●Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment

●Knowledge of Janeapp scheduling software is an asset

Application Process:

In addition to submitting a resume and cover letter:

●Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process.

We thank all applicants for their interests: Only those under consideration will be contacted.

For more info on our practice, check out our website: www.talktoheal.ca