Medical Laboratory Assistant Jobs

POSITION SUMMARY

The Agency Assistant position supports Klinic by providing a warm and inviting environment for clients and community members that utilize our services. You will ensure that everyone who visits feels comfortable and safe. As the Agency Assistant you will greet, assist, and direct clients and you will assist with directing telephone calls on our busy switchboard, in a prompt, courteous and efficient manner.

QUALIFICATIONS:

·Completion of high school education or equivalent.

·Post secondary education in a healthcare program is preferred.

·Training in de-escalation techniques preferred

·Minimum 2 years experience in a related health care setting is an asset.

·Reception or clerical/administrative experience an asset.

·Experience with electronic medical records is an asset.

·Excellent computer skills, including working knowledge of Microsoft Office.

·Demonstrated keyboarding skills (30-50 words per minute).

·Ability to operate information technology equipment as required.

·Excellent communication skills, both verbal and written.

·Excellent telephone skills (answering, transferring, and professional phone etiquette).

·Demonstrated ability to organize and prioritize workload.

·Ability to respond to a variety of simultaneous requests.

·Demonstrated ability to work independently.

·Demonstrated ability to follow directions and work as a member of a team.

·Demonstrated ability to contribute to a positive work environment

·Knowledge of the Personal Health Information Act (PHIA) and Routine Practices.

·Language skills other than English is an asset.

RESPONSIBILITIES:

·Greets, assists and directs client and visitor arrivals or phone calls in a prompt and professional manner.

·Informs staff of client or visitor arrivals.

·Takes messages and directs to appropriate staff either verbally or electronically.

·Communicates effectively with all team members within the agency.

·Assists clients with accessibility needs to enter and exit the building, if required.

·Assists clients in completing registration forms for all agency programs.

·Verifies or creates client information accurately in the electronic medical records.

·Schedules appointments, as requested.

·Monitors and assists with the client flow to exam rooms and offices, as required.

·Maintains cleanliness of exam rooms, offices and equipment, as required.

·Assists providers with obtaining equipment and resource needs for appointments.

·Monitors public access of computer and telephone, limiting use as required.

·Maintains agency bulletin boards and ensures tidiness of public areas.

·Receives and sorts incoming mail.

·Maintains knowledge of Klinic’s emergency procedures.

·Uses internal paging system and responds to alarm system, as required.

·Assists in the electronic distribution and file management of client documents in the electronic medical record.

·Assists with electronic and written billing procedures following Manitoba Health standards, as required.

·Collects payment from clients for non-insured services, as required.

·Opens the public entrances to the building at opening times and ensures the building is locked at closing times.

·Supports medical assistants, as required.

Other:

·Assists in the orientation and training of new staff members and students.

·Participates in training courses and in-services offered elsewhere and by Klinic in order to maintain and improve quality of service

·Attends staff meetings as required

·Works in conjunction with all Klinic staff and external agencies as is necessary to ensure a collaborative approach to meeting health care needs

·Participates in programs planning, evaluation and quality monitoring including completing daily statistics

·Participates in formal self-evaluations by identifying strengths and limitations

·Seeks appropriate supervision/consultation of own actions

·Adheres to all agency policies, procedures, protocols and promotes best practice

·Performs other duties and functions related to their job description not exceeding above stated skills and capacities

Physical Demands/Work Conditions:

·Work environment consisting of an office building

·Work areas are not private and may be in the public areas of the building

·May be required to sit for long periods of time

·May be required to move items weighing up to 12 kg

·May encounter aggressive and/or agitated clients and visitors

·May be required to work a variety of shifts including evenings and weekends

SALARY RANGE$18.818-$21.814 per hour

What We Offer

·Competitive salary, bonus, benefits from day 1, paid time off, Defined Contribution Pension Plan

·Opportunity for growth and development

·Exposure to different businesses, geographies, and teams

·A collaborative, open, dynamic and fast paced environment

LMS Management

·Supports the design, testing, implementation, integration, and regular administration of the company’s LMS

·Ensures LMS data is accurate through the maintenance of user information, enrolments, courses, and training; uses the appropriate governance methodology

·Identifies, troubleshoots, and resolves system issues as well as detects and prevents potential issues before they occur. Develops appropriate escalation procedures to address system issues and mitigate risk

·Assists with the customization of the LMS to the organization’s needs. Liaises with IT to customize tailored reports according to internal stakeholder requests

·Develops and regularly updates system documentation (including processes and protocols), user procedures, guides, and training for end users of the LMS. Is responsible for end-user communications

Learning Design and Delivery

·Curate engaging blended learning content that enhance skill development and knowledge retention

·Evaluate and monitor effectiveness of learning experiences through development of post training support and reinforcement tools to sustain behavioural change and drive improved performance and business outcomes.

·Partner with key stakeholders and subject matter experts across the organization to identify target audience learning needs and ensure learning assets meet business requirements.

·Work on ad hoc projects and other duties as required

Enough about us, let’s talk about you.

·Post-Secondary education

·At least three years of experience in a receptionist/administrative role

·Proficient Microsoft Office skills

·Clear and professional phone manner and face-to-face communication skills

·Able to manage multiple requests, prioritize and work according to established deadlines, internal processes, and policies.

·Strong organizational and time management skills in a fast-paced environment

·Detail oriented

·Ability to work independently and in a team-oriented environment.

·Initiative, self-motivation and adaptability.

Accountabilities

Front Line Service Support

·Provides general assistance to faculty/staff, students and visitors regarding Laurier's parking rules and regulations.

·Provides frontline reception/customer service support for the department for incoming phone calls, emails and customers daily. This will regularly involve engaging with individuals internal and external to the campus that may be disgruntled or indignant.

·Processes violation and temporary permit payments

·Fulfill permit requests completed in our online system including staff, faculty and student requests

·Responsible for issuing various temporary permits, including administering online guest parking permits

·Provides enforcement support to patrol staff including initiating tows

·Utilize departmental software(AIMS) and Banner to support departmental operations

·Assist with the coordination of special event parking inquiries

Financial Administration

·Completes weekly departmental deposits and sales reconciliation/reporting for all financial transactions

·Financial reporting provided for all revenue sources provided to Finance on a monthly basis

·Administers internal transfers for departmental paid parking

Administrative Support

·Co-ordinates departmental email communication to the campus community;

·Maintains confidential records in accordance with the Privacy Act and MTO Policies

·Maintains the Parking & Transportation Resources websites; including on-line forms and applications

·Coordinates annual multi campus permit order

·Maintains all inventories of Parking & Transportation Resources materials; including temporary permits

·Other duties as assigned

Qualifications

·Secondary school diploma plus minimum one year of post-secondary education;

·One Year of administrative/customer service, parking related experience would be an asset;

·High degree of computer literacy. This must include proficiency with Microsoft Word and Excel;

·Financial reconciliation experience would be an asset

·Experience in dealing with confidential and sensitive material;

·Proven ability to work under pressure with good judgment and discretion;

·Accuracy and attention to detail;

·Excellent written and oral communication skills;

Klinic is committed to working towards having a more equitable and diverse work force at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve to apply, including Indigenous, Black, Persons of Colour, 2SLGBTQ+ and/or persons with disabilities. Accommodations are available upon request during the assessment and selection process. Applicants are asked to please self-declare in their cover letter.