Medical Laboratory Technician-Enhanced Care Clinic

AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.

As we continue to expand, we are looking for aMedical Laboratory Technician/Medical Assistantwho has the passion to deliver the best possible care to our patients.

Summary: The Medical Laboratory Technician/Medical Assistant will assist physicians and allied health partners with conducting tests, processing specimen, and performing a variety of administrative tasks to ensure efficient patient flow and care process.This is a permanent full-time position.

Locations:

• 14872 Yonge St, Aurora ON, L4G 1N2

Responsibilities:

• Provides assistance to doctors and allied health providers
• Responsible for ensuring safe, accurate, and efficient collection, handling and processing of specimens in accordance to the clinic procedures
• Responsible for providing administrative support to the entire clinic, including but not limited to: registering patients, answering phone, booking appointments, following up on consults and test results and other duties as assigned
• Other laboratory and administrative duties related to clinic operations
• Maintains and organizes laboratory/clinic equipment and supplies

Requirements:

• Ability to work at multiple locations is considered an asset
• Administrative or customer service experience, including in a non-medical field is considered an asset
• Strong communication skills and the ability to work well with a team in a fast-paced environment
• Proficient in computer/knowledge of EMR is an asset
• Strong organizational skills
• Effective interpersonal and problem-solving skills
• Current enrolment in a recognized program for Medical Laboratory technology may also be considered
• Completed an accredited MLA/OSMT/CSMLS certification is required

Why Enhanced Care might be right place for you:

• Winner of 2015 OPA's Collaborative Services Award
• Ongoing career training and development
• Nominated for 2012 York Regions' Character Organization Award

Responsibilities

·Collect, organize, and transform large quantities of data into useful and reliable information to enhance the transaction management process, P&L attribution and senior management reporting;

·Conduct data integrity test to ensure the validity of the information used in analysis and reports submitted to senior management;

·Develop solutions to explain performance with regards to market events, trading activities, and other performance drivers;

·Collaborate with various departments and serve as primary contact with the Business Analysts group and the IT group to document data and system requirements;

·Work collaboratively on continuous process improvements initiatives;

·Work on ETRM (Energy Trading and Risk Management) system improvements, implementation projects and execute User Acceptance Testing;

·Participate in company-wide support & knowledge group regarding data tools (Alteryx, Databrick);

Requirements

·Enthusiastic learner with demonstrated ability to thrive in a fast-paced work environment;

·Strong analytical skills with excellent attention to detail and quality of work;

·Self-starter with the ability to work independently and as part of a large team;

·Ability to locate and collect data from appropriate sources and analyze it to prepare meaningful reports;

·Ability to self-motivate and work on a variety of tasks and projects simultaneously;

·Capable of solving problems and using sound judgment.

Qualifications

·College or bachelor’s degree in Computer Programming, or Bachelor’s in degree in Business Administration, Information Systems, or other relevant degree with exposure to data analysis;

·Knowledge of programming language such as Python, R, Matlab, SQL or similar;

·Relevant experience with large data sets is an asset;

·Knowledge of Alteryx is an asset;

·Knowledge of Trade capture and Data Validation System is an asset.

What We Offer

·Competitive salary, bonus, benefits from day 1, paid time off, Defined Contribution Pension Plan

·Opportunity for growth and development

·Exposure to different businesses, geographies, and teams

·A collaborative, open, dynamic and fast paced environment

LMS Management

·Supports the design, testing, implementation, integration, and regular administration of the company’s LMS

·Ensures LMS data is accurate through the maintenance of user information, enrolments, courses, and training; uses the appropriate governance methodology

·Identifies, troubleshoots, and resolves system issues as well as detects and prevents potential issues before they occur. Develops appropriate escalation procedures to address system issues and mitigate risk

·Assists with the customization of the LMS to the organization’s needs. Liaises with IT to customize tailored reports according to internal stakeholder requests

·Develops and regularly updates system documentation (including processes and protocols), user procedures, guides, and training for end users of the LMS. Is responsible for end-user communications

Learning Design and Delivery

·Curate engaging blended learning content that enhance skill development and knowledge retention

·Evaluate and monitor effectiveness of learning experiences through development of post training support and reinforcement tools to sustain behavioural change and drive improved performance and business outcomes.

·Partner with key stakeholders and subject matter experts across the organization to identify target audience learning needs and ensure learning assets meet business requirements.

·Work on ad hoc projects and other duties as required

Enough about us, let’s talk about you.

·Post-Secondary education

·At least three years of experience in a receptionist/administrative role

·Proficient Microsoft Office skills

·Clear and professional phone manner and face-to-face communication skills

·Able to manage multiple requests, prioritize and work according to established deadlines, internal processes, and policies.

·Strong organizational and time management skills in a fast-paced environment

·Detail oriented

·Ability to work independently and in a team-oriented environment.

·Initiative, self-motivation and adaptability.

Accountabilities

Front Line Service Support

·Provides general assistance to faculty/staff, students and visitors regarding Laurier's parking rules and regulations.

·Provides frontline reception/customer service support for the department for incoming phone calls, emails and customers daily. This will regularly involve engaging with individuals internal and external to the campus that may be disgruntled or indignant.

·Processes violation and temporary permit payments

·Fulfill permit requests completed in our online system including staff, faculty and student requests

·Responsible for issuing various temporary permits, including administering online guest parking permits

·Provides enforcement support to patrol staff including initiating tows

·Utilize departmental software(AIMS) and Banner to support departmental operations

·Assist with the coordination of special event parking inquiries

Financial Administration

·Completes weekly departmental deposits and sales reconciliation/reporting for all financial transactions

·Financial reporting provided for all revenue sources provided to Finance on a monthly basis

·Administers internal transfers for departmental paid parking

Administrative Support

·Co-ordinates departmental email communication to the campus community;

·Maintains confidential records in accordance with the Privacy Act and MTO Policies

·Maintains the Parking & Transportation Resources websites; including on-line forms and applications

·Coordinates annual multi campus permit order

·Maintains all inventories of Parking & Transportation Resources materials; including temporary permits

·Other duties as assigned

Qualifications

·Secondary school diploma plus minimum one year of post-secondary education;

·One Year of administrative/customer service, parking related experience would be an asset;

·High degree of computer literacy. This must include proficiency with Microsoft Word and Excel;

·Financial reconciliation experience would be an asset

·Experience in dealing with confidential and sensitive material;

·Proven ability to work under pressure with good judgment and discretion;

·Accuracy and attention to detail;

·Excellent written and oral communication skills;

Additional Information

·Status: Overtime Exempt

·Employment Classification: Full-time, Regular

·Work schedule: Monday-Friday, 8:00am – 5:00pm

·Travel: Less than 5% domestic and international travel may be required

·Domestic travel may include driving to event spaces for venue viewings, picking up supplies or food, etc.

·Special Equipment: Cell Phone and Laptop

·Bonus: Eligible

·Criminal background check required for all positions

·Safety sensitive positions will require additional pre-employment testing

·Location: Calgary Technology Center