Market Conduct Data Analyst (Student Position)

(EN)

Advisor Monitoring is a team of data analysts in Market Conduct (part of Corporate Compliance) that perform descriptive analytics looking for insights into advisor behaviour and market conduct risk while performing second line oversight of Advisory Network.

Reporting into the Manager – Advisor Monitoring, the Data Analyst role contributes to the execution of the Advisor Monitoring team by combining advanced analytical skills with strong industry knowledge. The ideal candidate is able to combine these abilities to efficiently and effectively draw conclusions and make recommendations to mitigate risk in Advisory Network. This includes detecting anomalous data patterns, analyzing these patterns using knowledge of Distribution processes and products and projecting the results across the rest of the business to recommend control changes where appropriate.

Note: This is a 4-month student position starting in September 2023. We have positions available in London, Ontario.

What You Will Do

• Provide effective oversight of Advisory Network:
• Assist with the execution of advisor monitoring program:
• Provide valuable data analytics to influence effective change:
• Leverage program findings and understand controls framework and leverage program findings to provide effective challenge for upstream controls.
• Share analytical best practices with business partners to drive the continuous improvement of business processes across Risk & Compliance.
• Analyze large volumes of transactional data to identify key risks with a focus on advisor misconduct. This includes ongoing advisor case assessment work.
• Collaborate with data scientists and other IT partners to continuously enhance the efficiency and effectiveness of the Advisor Monitoring program.
• Conduct root cause analysis of market conduct complaints and use findings to set business requirements and execute upgrades to existing data analytics program.
• This includes tying trends identified during advisor case assessments to population studies to determine the prevalence of trends and recommend next steps.
• Combine expert industry knowledge with advanced data analytics skills to enhance predictive capabilities of Advisor Monitoring team while detecting emerging trends.
• Apply industry knowledge to assess potential advisor misconduct and resolve findings. This may require contacting advisors and/or customers where appropriate.
• Follow up on referred cases to ensure successful achievement of advisor outcomes.

What You Will Bring

• Advanced data analytics skills with ability to work effectively in Microsoft Excel, Microsoft Power BI and Tableau Software.
• Creative thinker with the ability to understand the root cause of an issue and use data to establish detective controls for the issue.
• Professional designation or diploma (ie. CPA, CFA, CSC, IFIC) an asset.
• Excellent verbal and written communication/documentation skills.
• Post-secondary education in a related field.
• Advanced knowledge of insurance and wealth products, particularly for Individual Customer.
• Strong interpersonal skills and a demonstrated experience working effectively in a team environment as well as independently.
• Knowledge of internal admin systems an asset (ie. Univeris, legacy systems, OnBase, etc.)
• Understanding of advisor compensation is an asset.
• Well-developed planning and organizational skills with the ability to prioritize and handle multiple tasks while meeting tight deadlines.
• Strong influencer with the ability to provide effective challenge to legacy processes.

Be your best at Great-West Lifeco and Canada Life - Apply today!

Great-West Lifeco Inc. is a leading international financial services holding company headquartered in Canada with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. It operates in Canada, the United States, and Europe under the brands: Canada Life, Canada Life Germany, Canada Life UK, Canada Life Reinsurance, Empower Retirement, Putnam Investments and Irish Life.

In Canada, Great-West Lifeco operates under the Canada Life brand, offering a broad portfolio of financial and benefit plan solutions and serves the financial security needs of more than 12 million customers. Globally our combined companies have approximately 24,500 employees, 205,000 advisor relationships, and thousands of distribution partners – all serving more than 30 million customer relationships across these regions.

Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee  has the opportunity to  reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected] .

We would like to thank all applicants, however only those who qualify for an interview will be contacted.