Manager, Residence Operations - Campus Services - Ft Admin

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day. 
If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team. 
Job Details
Position Title: Manager, Residence Operations
Status: FT Administration
Hours per week: 37.5
Faculty/Department: Campus Services
Campus/Location: Lakeshore and North campus
Salary: Band 5 (Min $82,728 - Max $124,092)
What You Will Do
Under the direction of the Associate Director, Residence Services, the Manager, Residence Operations is responsible for the year-round building operations of all Humber residences at the North and Lakeshore campuses. As a key leadership role in Humber’s Residence team, the Manager will oversee all aspects of cleaning, furniture and equipment, lock and safety equipment, and building aesthetics, and will work closely with key contractors and other Humber departments, including Facilities, IT, and Public Safety, to provide a high quality living experience for residents and guests.
The Manager will ensure efficiency, accuracy, and excellent customer service to residents and guests year round, planning and implementing all aspects of Residence building operations, while collaborating with other departments and contractors to ensure service, maintenance, repairs, and projects are completed in a timely manner while respecting student and guest needs and maintaining a positive living and working environment. The incumbent will ensure that all Residence and College policies and procedures are followed, and that thorough, current documentation is maintained while working closely with other members of the Residence management team to ensure a seamless experience for residents and guests.
The incumbent will recruit, train, and oversee a diverse team, and will act as a point of escalation for more significant staffing concerns, following Humber and Residence policies, and relevant collective agreements. This position manages staff at both campuses and will be expected to work at both North and Lakeshore campuses on a rotation.
The Manager’s actions and decisions will be reflective of Humber’s core values of courage, innovation, equity, health & well-being, and sustainability. Occasional evening and weekend work is required, and the incumbent will participate in the Manager on Call rotation.
Key Duties Include
Managing Day-to-Day Residence Operations by:

• Managing all aspects of lock hardware and software management in Residence;
• Playing a leadership role in the planning and implementation of efficient move-ins and move outs;
• Overseeing regular maintenance of common spaces and residence rooms, ensuring preventative maintenance and replacement of damaged or worn furniture, equipment, etc.
• Ensuring a clean, safe, well-maintained residence environment that is conducive to learning;
• Establishing, documenting, and maintaining efficient and effective processes, implementing changes to improve as required;
• Administering effective inventory management processes and practices;
• Creating and implementing appropriate processes and practices for repairing, maintaining and ordering furniture;
• Overseeing the preparation and execution of Residence Operations’ role in significant events, including move-in, move-out, building closures, and open houses;
• Acting as a point of escalation for student/parent/guest concerns or appeals related to cleaning, damages, or related charges;
• Possessing a deep understanding of the lock management system and relevant modules in the residence management system, and ensuring that they are functioning optimally;
• Managing the modules/functions in the room management software related to inventory, inspections, work orders, and any other operations-related functionality, while also training staff to use these functions appropriately and running related reports;
• Managing all aspects of the day to day operations at North and Lakeshore residences while fostering customer service based culture with high student and guest satisfaction;
• Ensuring staff are completing thorough inspections at appropriate intervals to ensure prompt response to issues;

Managing Services Provided by Campus Partners/Contractors and Residence Projects by:

• Working with Sustainability, Facilities, and cleaning and waste removal contractors to maintain high waste diversion rates and maintain cleanliness in and around the Residences;
• Preparing detailed RFP/RFQ documents to ensure supplies and services received meet all Residence needs;
• Ensuring compliance against contract documents with contractors;
• Ensuring all safety equipment is functioning optimally and working with Public Safety, Facilities, and related contractors as required;
• Collaborating with Facilities and contractors for deferred maintenance/capital project planning and implementation;
• Working with campus partners to ensure appropriate services are provided to residence (IT for wifi/internet, Facilities for maintenance/repairs, PS for cameras, alarms, ephones etc.) and that preventative maintenance and repairs are completed in a timely manner with minimal impact on residents, guests and staff;

Financial Responsibilities

• Develop & monitor annual operating budgets as related to Residence Operations;
• Oversee the entry of and approve relevant purchases following Humber purchasing guidelines and using appropriate financial platforms;
• Ensure compliance with Humber financial policies, procedures, and standards;

Human Resource Management

• Identify & recommend changes to policies & procedures where these changes may impact staff or clients;
• Provide on-going training and professional development opportunities;
• Manage full-time, part-time, and student employees to ensure a high level of performance through effective recruitment, selection, training, motivation, professional development & evaluation while adhering to collective agreements and employment standards;
• The incumbent manages staff at both campuses and will be expected to work at both North and Lakeshore campuses on a rotation.
• Provide regular feedback, follow up on areas for improvement and manage performance issues;
• Provides guidance and support to staff reporting to other managers to ensure a cohesive residence operation during business hours and during the after-hours on call rotation;
• Residence is a 24/7 operation, and the Manager manages staff who work evenings, overnights and weekends, will have regular calls during off-hours with staff, and must come to campus during off-hours to meet with staff occasionally;
• This position participates in an after-hours on-call rotation supporting the staff who work overnights and weekends supporting our residents;

Emergency Response

• In collaboration with other Residence Managers, conduct fire drills & resident safety training exercises as required;
• Provide after-hours support to a 24-hour residence operation, including responding to after-hours phone calls as part of the Manager On-Call rotation for operational issues and emergencies such as ambulance calls, fire alarms, personal injuries, facilities concerns, hotel guest concerns, and serious Residence or Student Code of Conduct violations.
• Support Front Desk, Residence Life, Public Safety, etc. as required during an emergency;
• Actively participate in training all Residence staff in emergency response procedures;

Hours Per Week
37.5
Position Type
FT Administration
Work Locations
Lakeshore Campus
Job Family
Campus Services
Deadline to Apply
July 3, 2023
Job Posting
6/22/23
Department
Campus Services
What You Bring To The Role
Education
College Certificate (1-2 years) in Facility/Property Management, Maintenance, Hospitality, or a related field
Skills And Experience

• Proven abilities in setting and assessing priorities;
• Demonstrated experience providing excellent customer service;
• Experience managing budgets and projects;
• Excellent written & verbal communications skills; organizational & logistical skills.
• Demonstrated experience in team building;
• 3-5 years of relevant experience leading and managing staff, ideally in a unionized environment in a service field or student residence
• Relevant experience leading and managing staff, ideally in a unionized environment in a service field or student residence;
• Strong judgment, problem solving, and conflict resolution skills;

What’s In it for you?

• Highly supportive work culture
• Amazing perks, like above-average vacation days per year, paid time off over the December break, competitive benefits, and pension package, campus gym membership, and more!
• Tools and technology that will allow you to succeed at your job.
• Diverse, hard-working, committed team of people who care about each other.
• An opportunity to have an impact with a post-secondary institution, poised to do great things.

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements. 
Equity, Diversity, and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Accommodation
Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request. 
Anti-Discrimination Statement
At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html or the Office of Student Conduct at [email protected]