Assistant Store Manager - Brandon Campus Bookstore

Position Overview

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company, and/or school operations. Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners including Store Operations, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Applies shrink prevention practices and activities, such as visible customer service, etc.
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Stock shelves and take inventory per Store schedule.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end reports, and payroll reports.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Supervises the work activities of sales team members FT/PT and Temporary including:
• Schedules team members' work hours
• Receive, verify and unload orders as necessary.
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs other duties as assigned.
• Performs onboarding procedures for new hires.
• Keyholder with opening and closing responsibilities.
• Executes merchandising standards, promotion standards, creating displays, etc.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).

Requirements

• 1 - 3 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• Associate's Degree or equivalent is preferred.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.
• Computer literacy is required.
• General computer skills.

Powered by JazzHR

TTX3CqeC4g