Manager, Communications Jobs

The Whitby Public Library (WPL) is currently seeking a highly motivated and energetic individual to fill the position of Manager, Communications.

Position Summary

The successful candidate for this challenging full-time, exempt position will oversee marketing, public relations, advertising, digital strategy, and internal communications for WPL. This position offers the opportunity to work in a collaborative, growing and successful library system and play a leadership role in supporting our strategic priorities, mission, and vision.

The Manager, Communications will help to build awareness of our possibilities and to engage with our residents, staff, and stakeholders both in-person and virtually. The Manager will build a system-wide, team approach to internal and external communications, working to raise the Library’s profile in the community, improve library services, plan future enhancements, and strengthen the WPL’s ability to respond to diverse community needs. Responsibilities require judgement to create and implement services, programs, plans, and procedures.

Reporting Relationships

• Reports to the Director, Community and Service Development

• Manages, oversees, and leads all communication and marketing efforts, including the Library’s website/virtual branch

• Supervises CUPE-affiliated and exempt staff or contract employees as assigned

• Collaborates with managers and staff in other departments

Qualifications

Education

• Degree or diploma in public relations, communications, or related field.

Experience

• 2 years relevant experience • Experience working in a library, non-profit or public service setting is an asset, preferably supervising in a unionized environment

Salary and Conditions of Work

• $66,751-83,440 (2022 rate)

• Competitive benefits, including health, dental and pension plan

• Full-time, 35 hours per week • Hybrid and flexible work schedule

• May include evenings and weekends

Knowledge/Skill/Ability

• Strong customer – both internal and external - service focus and skills with experience serving a diverse population • Demonstrated ability to plan, develop, direct, and evaluate marketing and communications initiatives

• Superior communication skills including negotiation and persuasion, report writing, and facilitation skills

• Strong interpersonal skills. Ability to move initiatives and projects forward in a collaborative and effective manner

• Experience and confidence developing messages for all stakeholders, including Library Board and staff, residents, elected officials, and members of the media

• Supervisory experience and leadership skills with the ability to work with all personnel in a collaborative, committed and collegial setting, preferably within a unionized environment

• Superior interpersonal skills and the ability to influence others and build beneficial relationships with people at all levels inside and outside WPL

• Strong troubleshooting, problem identification and resolution skills. Initiative handling diverse interactions, questions, and situations

• Comprehensive knowledge of library resources and services

• The ability to work independently and self-motivate, set priorities and motivate team members

• Excellent technology skills with demonstrated ability to keep abreast of current trends, including an interest in exploring and experimenting with emerging technologies

• Experience managing change, flexibility, and a willingness to adapt to evolving objectives and priorities

• Excellent organizational skills with a demonstrated ability to manage a high volume of work, multiple priorities, and tight deadlines, with constant attention to detail

• Ability to think creatively and strategically with a system-wide approach, particularly when planning and directing strategic projects and initiatives

For your safety and the safety of others, you will be required to demonstrate in writing, from an Ontario Ministry of Health authorized site, that you are fully vaccinated for COVID-19 as of your hire date. Vaccination requirements are subject to bona fide medical and/or human rights exemptions. Any request for an exemption will be reviewed on a case-by-case basis, as per our COVID-19 Vaccine Policy, and would be subject to the Library’s accommodation process.

Please mail or e-mail your detailed confidential cover letter and resume detailing education and experience no later than June 28, 2023, to:

Whitby Public Library

Corporate Services Department

405 Dundas Street West

Whitby, ON L1N 6A1

E-MAIL: [email protected]

The Whitby Public Library is an equal opportunity employer and is committed to inclusive, barrier-free recruitment and selection processes and work environments. Please advise Corporate Services of any accommodation needed to ensure your access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. Acknowledgement will only be forwarded to those applicants who are invited for an interview. Personal information provided is collected under the authority of The Municipal Act.