Logistics And Sales Coordinator

Background & Purpose of the Job
Logistics and Sales Coordinator (Bilingual French/English) actively participates as a member of the Ice Cream Canada Supply Chain Team, and is partner to the full Canada Ice Cream Community
Who You Are & What You’ll Do

• Manage logistics costs against budget by validating invoices from our logistics partners and processing them through purchase to pay platforms.
• Oversee the order to cash logistics process for the ice cream customers in the direct-store-delivery.
• Ensure service targets are met, smooth logistics operations and on-time delivery through our logistics partners.
• Identify and implement efficiencies within the route to market network.
• Primary point of contact for our distributors and customers
• Support execution, reporting and analytics with respect to sales in the market(s) assigned.
• Key contact for our warehouse operations as it relates to order fulfillment, logistics, and call center operations.
• Key role in supporting network transformations within the route to market.

Position Responsibilities
Logistics
Operational Management

• Promoting effective truckload utilization to drive efficiencies.
• Ensure customer orders are meeting minimums. Monitor consistent adherence and engage Customer Development (CD) if required.
• Foster strong relationships with each of our Ice Cream distributors and work alongside them to ensure store deliveries to our customers are on-time with no issues.
• Work closely with the Distribution Center (DC) to ensure on-time movement of loads from DC to customers, and ensure continuous improvement and Standard Operating Procedures (SOP) compliance, in collaboration with distributors/transportation providers.
• Coordinate with the warehouse and distributors/transportation providers as required to ensure order lead-times are met.
• Support deployment from our distribution centers and sourcing unit as required.

Financial Control

• Actively contribute distribution cost budgeting.
• Review and validate claims for buy/back credits.
• Validate/approve/process invoices (transport, fuel, distributor warehousing) on a weekly or monthly basis.
• Monitor accruals, or flag necessary accruals to finance.
• Identify large variances, understand drivers, and implement actions to control in future.
• Flag any risk/opportunities to the business.
• Monitor distribution costs.

Continuous Improvement

• Provide KPIs and meet regularly with call center and distribution partners to address gaps.
• Develop loss trees to analyze KPI losses, and define action plans to fix issues in collaboration with Warehouse, Carriers, Customer team,

Reporting

• Review SAP/SOCS exception reports and resolve issues in a timely manner.
• Run SAP/SOCS reports to identify incomplete sales orders, required data maintenance, sales volume & pacing, on-time adherence, etc.
• Monitor unconfirmed orders to ensure distributors are confirming/resolving any outstanding deliveries in the SOCS system.

Cross functional collaboration

• Ongoing reviews with Customer Development/Call Center on upcoming promotions, critical stock issues, cut information on sales orders.
• Links closely with CD, planning, warehousing (internal and external) to identify and close gaps for seamless order execution.

Sales
Reporting and Data Analytics

• Consolidate Credit Management process and Promotional invoices monthly.
• Communicate customer promotions to the distributors/sales rep every month.
• Use all sources of available data to validate strategies, and course-correct where necessary.
• Performs ongoing market analysis with respect to sales on an ongoing basis and summarize quarterly Buy-sell reports for rebates.
• Identifies largest areas of opportunity for distribution and uses those insights to guide distribution points to up-level market conditions.
• Interpret and evaluate key data pain-points compiled from Business Insights (BI) reporting, Evolution of reporting into Power BI.
• Effectively extrapolates data from Dispute Reports to assess root causes, identify reasons why, and recommend a course of action to correct.

Sales program execution

• Effectively extrapolate data from Sales Reports to assess root causes and opportunities.
• Works closely with Sales Operations Manager and Key Account Managers
• Drive Perfect Store conditions to Win vs Competition in the market.
• Maintains a strong knowledge of all Unilever and Distributor Systems for forecasting, mix management, territory, and route management. Spends time in the trade with Sales Reps
• Create relevant incentive promotions to drive performance and engagement.
• Ensure the implementation and execution of agreed merchandising standards.

Projects

• Support/lead roll out of new programs, project work as assigned.

Will Need To Be Able To

• Flexibility to work in evenings/weekends to support month-end or project cutover activities as required.
• Analyze large sets of data (identify trends/opportunities, create ad-hoc reports, validate customer files, SAP item master & customer data review, etc.)
• Evaluate trade-offs of time, cost, and service to satisfy both Unilever and its customers.
• Manage multiple customers and priorities in a high volume, tight lead-time, quick response environment.

Enablers

• Work closely with transportation carriers to ensure on-time delivery.
• Establish a positive and collaborative relationship with the customer.
• Work collaboratively with Planning and Customer Development to ensure delivery of sales growth.

What You’ll Need To Succeed

• Experience in direct-to-store delivery operations
• Some travel may be involved depending on where role is located.
• Must continually raise the bar for KPIs such as on-time delivery, and targeted budget improvement goals.
• Proven ability to identify continuous improvement opportunities and implement to drive business benefits.
• Fluency in French is a requirement.
• 5 years of experience in Logistics, Supply Chain and Customer facing roles
• Bachelor’s Degree or equivalent relevant experience
• A strong understanding of logistics processes is required to drive upwards performance of transportation related KPIs.

What We Can Offer You
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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.
Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.
Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au [email protected]. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.