Hotel General Manager Jobs

PROPERTY SUMMARY:

The Hilton Garden Inn Fredericton Downtown is the city’s newest hotel located along Fredericton’s iconic Queen Street with the best of the capital’s entertainment. It's a five-minute walk to Beaverbrook Art Gallery, shows at Fredericton Playhouse, and historic Officers' Square. Boasting two full-service restaurants on-site, the Pickle Jar, and Atlantic Canada’s only gin bar, the Southside Shake.

POSITION SUMMARY:

The Hotel General Manager will oversee all aspects of the daily operation of the hotel. They will anticipate the needs and exceed the expectation of the owners, clients, and employees by achieving profitability and guest service goals while providing employees with a positive working environment. In addition, they will achieve business objectives while communicating and displaying the corporate mission and culture of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Anticipate the needs and exceeds the expectations of the owners by meeting and exceeding key

performance indicators including total revenue, RevPAR, and profitability

• Establish and communicate objectives and develop and implement strategies to achieve these

objectives. Monitor achievement of strategies and revise as necessary

• Work alongside the revenue manager to set and exceed revenue targets

• Adjust marketing and sales strategies and cost containment strategies as necessary to achieve

profitability indicators

• Achieve profitability objectives by establishing and implementing operating and capital budgets

while monitoring operating results and forecasts against budget

• Maintain and build the value of the business and assets by developing and implementing

strategies that enhance profitability while maintaining the physical condition of the hotel

• Monitor service levels and counsels employees with alternative methods of responding to client

requests

• Ensure that employees receive the training necessary to provide superior service and are trained

in accordance with corporate policies, procedures, and safety protocols

• Meet and exceed the expectations of the employees by utilizing leadership skills and motivation

techniques in order to maximize employee productivity and satisfaction with direct reports while

maintaining a positive work environment

• Determine and communicate standards of performance to employees

• Develop employees to maximum potential and prepare them for future promotional

opportunities through performance planning and review and recommend wage increases as

appropriate

• Ensure that disciplinary action is taken as required utilizing consistency, fairness, and respect

• Inspect all Hotel facilities on a frequent basis and remedy all deficiencies

• Utilize corporate resources effectively by communicating on a regular basis

• Adhere to corporate standards of operation

• Ensure that the operation adheres to Federal, Provincial, and Municipal laws

• Increase the visibility of the hotel by actively participating in the community

• Monitor industry trends and recommend appropriate actions to be taken to maintain the

competitive status and profitability of the hotel

• Ensure effective communication at all levels through meetings, counseling sessions, and other

methods as determined

• Maintain a safe and secure environment for clients and employees and ensure all employees

follow safety policies and procedures

• Take corrective action, where required, to improve safety in the workplace

• At all times, project a favorable image of the hotel to the public

• Be prepared to assist or cover all duties within the hotel when needed

SKILLS & QUALIFICATIONS:

• A University degree in business or hotel management

• Minimum of 3-5 years in the hospitality industry as a General Manager or Assistant General

Manager

• Exceptional understanding of financial statements and people management

• Excellent computer skills

• Able to speak both official languages considered an asset

• Proven experience managing, leading, and motivating staff

• Experience in food and beverage service operation required

• Aptitude to problem solve and proven ability in organization and time management

• Available to work when needed, including weekends, holidays, and evenings

If you are interested in the above position, please submit your resume to Walther Lauffer via email at [email protected]