Head Of Site Reliability Management

Job Summary:

NAVBLUE, an Airbus Company, is currently seeking a Head of SRM to join our growing team. This position is responsible for providing leadership to the Platform Reliability Team. The Platform Reliability Team consists of Platform Administrators and Platform Architects who collectively provide tools and services which enable Customer Experience and Product Development teams to support their services in a standardized manner.

The team supports Product Development by developing infrastructure, focusing on automation for manual actions needed to run and deploy a service, monitoring platform and service reliability, and providing feedback on development architecture. The team supports Customer Experience by providing tools to monitor services, correct in field issues, and collect data needed to perform root cause analysis.

Responsibilities:

This position requires a strong leader and expertise, capable of collaborating with the HO SRM Technology to set vision and direction for the platform which can deliver world class operational excellence and supporting and developing a team which can focus on services that scale with high reliability.

The team’s responsibility spans both legacy systems and new cloud deployments, with a focus on cloud (AWS) infrastructure for all new development.

Application Monitoring Support:

• Support the development and customer experience teams by providing input to the priority of concerns and the collecting of information needed to correct issues
• Deploy the needed synthetic monitoring and alerting tools and configurations
• Maintaining the services and configuration of tooling to support application monitoring
• Communicate and advocate internally the importance and use of application monitoring

Platform Design & Evangelism:

• Share and evangelize the platform details across all NavBlue teams
• Establish infrastructure standards (accounts, network config, firewalls, load balancers, TLS)
• Develop processes, procedures & infrastructure to ensure platform setup is implemented correctly and configuration is backed up and reproducible

Cloud Computing Leadership:

• Understands costs associated with the platform sufficiently to provide recommendations for either short or long term platform changes which will improve profitability for the company

People Leadership:

• Complete any needed HR duties for the management of staff
• Responsible for training and education of new staff and recurrent training of existing staff
• Support, develop and mentor direct reports

Reports, audits and documentation:

• Point of contact and responsible for support audits, with support from the HO SRM Technology.
• FINOPS
• Establish and maintain best practices, documentation and procedures
• Establish and track metrics and KPIs
• Development and tracking of management dashboards and reports
• Establishing and tracking ISO910x level processes and adherence.
• Budget management

Relationship management:

• Review and provide feedback on contracts as relate to hosting perimeter
• Manage the RFP responses for hosting perimeter
• Represent hosting services to external clients as necessary.
• Manage suppliers and vendor relationships.

Experience:

• Strong technical background from both application development and infrastructure perspective
• Solid understanding of computer networks and security
• 5+ years of experience managing production environments within an organization, capable of understanding its impact on stakeholders to help drive necessary improvements to support them
• Experience with problem and incident management; capable of building processes & procedures to enable support organizations to identify and correct problem as they arise
• 5+ years management experience in a team environment, capable of building, developing and motivating a team to ensure engagement, retention, career development and execution

Knowledge, Skills, Demonstrated Capabilities & Competencies:

• Experience in the aviation industry an asset
• Excellent problem-solving skills
• Deals well with ambiguous/undefined problems; ability to think abstractly
• High level of organization, sufficient to enable the Team to effectively execute tasks
• Ability to drive for results
• Experience communicating effectively with vendors of services
• Self-starter who can drive future platform changes

Communication Skills:

• Ability to effectively articulate technical challenges and solutions based on the audience
• Effective interpersonal skills
• Excellent communication skills (both written & verbal)
• Ability to communicate needs to Sr. Mgmt, explaining business value
• Ability to communicate corporate goals to staff to ensure clarity of focus, scope and deliverable, and sustain motivation

Technical Systems Proficiency:

• Cloud platform experience
• AWS platform experience an asset

Travel Required:

• 5% Domestic and International

Qualifications:

• Bachelor’s degree in a technical discipline or equivalent experience

Perks:

Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

• Life Insurance
• Employee stock ownership plan
• Training and Development Support
• Summer core hours
• Weekly Breakfast
• Organized Volunteer Events
• Referral program
• Professional Development Day
• Active Inclusion & Diversity Committee
• An active social committee
• And much more!
• Competitive group benefits plan
• Game room, including a flight simulator!
• RRSP matching program
• Being part of Airbus Network
• Flexible hours
• Strong focus on mental health support benefits
• 5 Sick Days
• 2 Personal Days
• Fitness & Wellness reimbursement
• Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
• Vacation Days (15 - 25)
• Casual dress code
• Strong work-life balance
• Maternity & Paternity benefits
• Free parking
• Monthly Lunch and Learns
• Rewards and Recognition program
• Hybrid working environment (2 days in office)
• Christmas shut down

Not to mention, the aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

How to Apply:

Candidates who are interested in joining the NAVBLUE team are invited to submit their resume and cover letter, highlighting their work experiences and skills via email to [email protected].

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand) and Malmö (Sweden), Gdańsk (Poland) with other offices all around the world.

The Future is Yours for the Taking: https://youtu.be/vdY6gYuceYY