General Service Employee - Casual

Summary

This position involves providing excellent customer service while being involved in all aspects of an event from setting up, maintaining, janitorial duties, setting down and having communications with clients and customers, as well as working with other departments, that sets the stage for successful events.

The General Service Employee is a member of the Event Delivery and Venue Operations (EDVO) team, responsible for the successful execution / setup of various year-round events including internal events, special events, trade shows, consumer shows, conventions, sporting events, concerts and other attractions.

Duties And Responsibilities

Under the direction of the Event Delivery and Venue Operations Supervisors, EDVO Assistant Manager and the EDVO Manager, the General Services Employee is responsible for the following:

Event Production Duties

• Understand client requests and work with the Supervisors / Client Services/ Managers to negotiate and problem solve, to maintain a high standard of service for the clients.
• Responsible for Agricultural events, setting up of steel panels, horse stalling panels, manure cleanup, operations of ground grooming equipment, tractors, skid steers.
• Responsible for maintaining year-round events by keeping event areas, washrooms, public areas clean pre-event, during and post event.
• Responsible for the take down and cleanup of events in the rooms, pavilions, and outside areas the events were held in.
• Responsible for opening/closing of all facilities, grounds as per daily needs and as per BEO’s and supervisor instructions.
• Able to work around variety of livestock.
• Responsible for the successful execution / setup of various year-round events including internal events, special events, trade shows, consumer shows, conventions, sporting events, concerts and other attractions, as per the Banquet Event Order, BEO.
• Work cooperatively with all staff, suppliers, contractors, and volunteers to meet guest requirements.

Maintenance / Buildings / Janitorial Duties

• Light maintenance duties to include, Painting, minor wall repairs, fix tables/chairs, minor carpet cleaning, window cleaning etc.
• Stock and clean janitorial rooms.
• Responsible for maintaining event areas, washrooms, public area cleaning during, pre and post events.
• Maintain show requirements i.e., temperature control, garbage removal, lighting, cleaning.
• Responsible for all janitorial duties, washrooms, entrances, rooms, pavilions etc.

Maintenance / Grounds Duties

• Provide proper upkeep of planters, memorial benches, Harvest Gardens, and the park in general.
• Care for established lawns by mowing, mulching, aerating, weeding, removing thatch, trimming and edging around flower beds, walks, and walls.
• Actively participate in the planting and maintenance of annuals, perennials, and shrub material.
• Perform general maintenance of sidewalks and parking lots, by way of snow removal, salt spreading, ground sweeping, garbage picking and painting. Maintain an elevated level of presentation and safety in all areas.

Equipment Operation

• Monitor all tools, equipment and machinery for needed maintenance, reporting any concerns as per training.
• Responsible for doing equipment checks, walk arounds and minor maintenance before and after operation of equipment as per training.
• Operate machinery and equipment such as forklifts, skid steers, tractors, floor scrubbers, sanding equipment, street sweepers, man lifts, backpack snowblowers, mowers, chainsaws, electric clippers, water truck, pruning saws and power grass trimmers, as per training.
• Hand tools, as per training.

Safety Responsibilities

• Utilize required personal protective equipment.
• Participates in safety meetings and training.
• Maintain a clean and safe job site at all times.
• Follows all company security and safety policies and procedures.
• Follows all company equipment policies and procedures.

Qualification And Requirements

• First Aid training.
• Proven ability to provide exceptional customer service.
• Able to use computer skills to access schedules, SOP’s ( standard operating procedures ), general inquiries, as well as fill in reports as needed.
• Excellent oral and written communication skills.
• A valid Class 5 Driver’s License.
• Ability to carry out tasks safely, demonstrated thoroughness, willingness and dependability in completing all aspects of the job.
• Ability to work shifts, which include weekends and evenings. Can include starts times as early as 6am to as late as 2:30 am.
• Ability to work outdoors in inclement weather.
• Manual labor for extended periods of time, including heavy lifting as required (up to 50 pounds).
• Basic computer knowledge, familiar with SharePoint, Excel, Word and Eventpro.
• Familiar with MSDS, Material Safety Data Sheets.
• ProServe certification of required.

WORK ENVIRONMENT

• Given Westerner Park is in the Major Events industry, this individual will need the ability to be adaptable and flexible with their time.

AFFILIATIONS Member of the Westerner Employee Association

RATE $17.68 - $21.02 per hour

This position is casual. Casual employees are not guaranteed hours or shifts and may work up to 24 hours per week.

This job description is not intended to be all-inclusive and successful incumbents may perform other related duties as requested to meet the organization's ongoing needs. 

Thank you for your interest in Westerner Park. We look forward to reviewing your application. 

Westerner Park provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Westerner Park complies with applicable Federal and Provincial legislation governing nondiscrimination in employment in every location where the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used. 

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