General Manager - Regina

If your purpose and values match ours of...We Love People, Growth, Challenge & Connections, we would love to have you as part of our team!

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

Perks

• ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Team rates from $59 per night
• RRSP Matching for eligible employees
• Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
• Ongoing employee events, incentives and recognition
• 25% discount at our restaurants for up to 6 people
• Employment milestone rewards
• HumanaCare free mental health support & counselling

The General Manager under the direction of the Regional Director will primarily be responsible for the overall operations of the Hotel. They develop the budget for each department, approve expenses and establish the standards of service. The General Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the establishment. The manager will address and deal with customer complaints and ensure that customers have an enjoyable visit at the hotel.

Core Competencies

• Leadership
• Adaptability
• Communication
• Service Orientation
• Planning and Organizing
• Teamwork
• Negotiation
• Resource and Fiscal Management
• Accountability
• Critical Thinking
• Decision Making
• Problem Solving

Job Duties

• Inspect property and services to ensure the compliance with licensing laws, health and safety and other statutory regulations.
• Assume overall responsibility for the operations of the hotel.
• Coordinate front-office activities of hotels and resolve problems.
• Provide vision and leadership to staff members and encourage the growth and financial viability of the company.
• Prepare budgets and monitor expenses.
• Participate in community affairs and maintains a positive public image for the hotel including representing the hotel at tourism and business associations
• Directs the focus of the Sales Department.
• Other duties as assigned.
• Supervise, and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an on-going basis, conduct annual performance reviews, discipline and terminate staff as required.
• Provide written and verbal reports on organizational activities on an ongoing basis, and as requested from time to time.
• Establish the financial and service standards for the hotel.
• Inspect hotel for cleanliness and appearance; supervises maintenance, supplies, renovations and furnishings.
• Allocate material, human and financial resources to implement organizational and departmental policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning.
• Liaise with outside vendors and negotiate over service prices/contracts.
• Schedule staff and work activities.
• Answer customer questions regarding policies and procedures; deals with customer complaints and comments. Address and troubleshoot problems and concerns.
• Monitor departmental performance against goals and take corrective action when necessary, including implementing cost-savings measures as required.
• Contribute to the development of the organization's vision and strategy to guide the organization and ensuring co-operation across departments.
• Develop advertising strategies and campaigns.

Requirements

• Excellent organizational and time management skills with the ability to set priorities for self and others in the hotel.
• Commitment to exceeding Guest expectations.
• Minimum of 2 years Hotel General Manager experience, or 3-4 years of Sales or Rooms Division Manager experience.
• Superior written and verbal communication skills.
• "Hands-on" Management style
• Diploma or Degree in Hotel/Restaurant Management would be an asset.
• Exceptional Leadership skills
• Ability to develop and motivate staff to achieve challenging goals.
• Computer literate with knowledge of a variety of computer software applications including the Microsoft Office Suite (Excel, Access, Word, Powerpoint), and Hotel PMS's.

Summation

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

• ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.