General Manager | Naramata Inn

Naramata Inn is keen to hire engaged, self-starters that are passionate about food, wine, delivering exceptional service experiences and, of course, Naramata. The freshly reimagined Inn delivers a proudly “Naramatian” experience. From produce to proteins, the menus is built around the best local growers and artisans in Naramata and the Okanogan Region. Naramata Inn showcases the true depth and breadth of award-winning wines produced by British Columbia’s winemakers.

We are looking for an industry expert with an extensive background in hospitality to lead, coach and mentor a team of service focused individuals to success. This position will be based in Naramata, British Columbia at Naramata Inn. Using a balanced approach, the Hospitality General Manager will hold team members accountable and drive results. You must be a strong hands-on industry professional with solid Food and Beverage fine dining experience who can balance leadership, passion, and authenticity with exceptional operating discipline, vision, planning, and execution.

Just a few of the perks:

• Competitive pay
• Company sponsored team events
• Significant incentive potential
• Discounts on accommodations at Naramata Inn and affiliated properties
• Inclusive team environment
• Meal discounts at Naramata Inn
• Employee referral bonus – get paid to recruit!
• Health & Welfare Benefits

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout our operation and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you will do:

The Brass Tacks

• Demonstrate and encourage communication in a manner consistent with company culture
• Act as the consummate Inn Keeper or Host for Naramata Inn
• Build strong on-site teams through consistent coaching
• Report regularly to Senior Leadership regarding their property’s performance and opportunities
• Develop budgets and manage financials with all stakeholders of Naramata Inn
• Create an environment to motivate, teach, develop managers, and encourage teamwork
• Conduct and regularly review the property to audit cleanliness, maintenance, service standards and ensure safety/operating procedures are in place
• Support training and provide coaching for all levels of management
• Regularly review daily, weekly and monthly financial reports for their property to ensure the annual budget is met
• Foster a sense of cultural connection between all team members and Columbia Hospitality
• Develop strategies for continued growth and ever improving operational efficiencies and service excellence
• Continue to grow the culinary operation to be among the best in Canada
• Ensure values are aligned through enhanced communication and prompt response/follow-up to team member concerns
• Proactively collaborate with People & Culture (P&C) to drive talent management strategies to build or acquire critical capabilities to develop and transform the organization
• Serve as the General Manager for Naramata Inn

The Nitty Gritty:

• Demonstrated financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building
• Excellent general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Must be able to frequently lift and carry up to 25 lbs. at shoulder height.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally
• Proficient in computer software including Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
• Must be able to stand and walk throughout the shift
• Demonstrated success in values aligned leadership
• Must be able to sit for long periods of time
• Excellent customer service orientation and focus on exceeding customer satisfaction
• Previous demonstrated success in property management with multiple management level reports
• At least 5-years solid experience in running highly successful food and beverage operations
• At least 10 years progressive experience in a General Manager role at properties of similar or larger operation (size, scope, style, market segment)

Where you'll work:

Naramata is located on the eastern shore of Okanagan Lake, just outside the city of Penticton. The area is known for its picturesque orchards, vineyards, clay bluffs, and lakeshore. Light on rainfall and long on sunshine, Naramata is both visually stunning and emotionally stirring. People say the place has soul. People like us.

About Naramata Inn

Constructed 115 years ago by the town founders, J.M. and Eliza Robinson, the Naramata Inn would welcome some of the Okanagan’s very first tourists and go on to weave a colourful thread throughout Naramata’s history. Naramata Inn is still making headlines as the best way to enjoy the full bounty of the Okanagan Valley. The Inn delivers a proudly “Naramatian” experience - from the best local growers and artisans in Naramata and the Valley, showcasing the true depth and breadth of award-winning wines produced by British Columbia’s winemakers.

The Fine Print

The employer, Naramata Hospitality LP d/b/a as Naramata Inn is managed by Columbia Hospitality, Inc. operating as Columbia Hospitality Service U.L.C. which is an equal opportunity employer committed to an inclusive environment without regard to age, race, colour, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is an international management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centres, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.