Fund Accounting & Administration, Associate 2

Job Title: Fund Accounting & Administration, Associate 2

• Communicate effectively with others and seek clarifications where required
• Maintain relevant documentation for assigned activities
• Support inter-departmental processing and client servicing activities to ensure client satisfaction is met through adherence to SLAs
• Deliver services in accordance with Standard Operating Procedures and ensure that assigned work is performed to meet internal standards
• Primary operational day to day contact for clients as required
• Embrace system and process changes and implement as directed
• Support onboarding, conversion and client change activities
• Act in accordance with Risk Excellence as part of our Way Ahead foundation
• Record KPI information
• Support client service delivery for operational and risk activities
• Perform research and resolution on exception items; escalate unresolved issues to management as needed
• Complete subscription, redemptions, transfer forms and other fund of funds investment related documents
• Maintain professional integrity when dealing with clients and internal business partners
• Proactively share new ideas to support process improvement and changes to team processes
• Manage own development by engaging in the PPR process, seeking feedback from others and by attending mandated and relevant training
• Perform other duties as required
• Demonstrate progression of process knowledge and understanding of all relevant functional activities in the team
• Resolve routine problems using own initiative and escalate complex issues as needed
• Build and maintain positive working relationships with colleagues in all locations
• Conduct self-review for completed activities and review completed activities for A1s
• Build and maintain functional and technical knowledge across disciplines to enable handling the majority of client inquiries at the point of contact
• Identify and report all risk and compliance issues, breaches and suspicious activities

Education & Preferred Qualifications

Advanced Beginner to Proficient with a Bachelor’s degree or equivalent work experience with a focus in related field preferred, 1-2 years of related experience in transfer agency, fund of funds or fund accounting.

Proficient in email management and Knowledge of Private Equity funds would be an asset

Job ID: R-731687