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Field Services Project Manager
Company | Schneider Electric |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Appliances, Electrical, and Electronics Manufacturing |
Expires | 2023-06-12 |
Posted at | 1 year ago |
The Field Services Customer Project Manager, will manage execution of Field Services customers projects following applicable company policies and processes.
- Time Management: Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project
- Ensure timely reporting and escalation to manage project events/issues impacting project performance or compliance with governance principles.
- Project closure and project documentation archival
- Understand project’s contractual scope or additional requirements, be pro-active to generate change order to improve GM
- Identify and alert on execution risks. Be proactive in resolving issues. Escalate to Sales to manage claims & variation orders
- Anticipate book to bill forecast estimation based on upcoming projects.
- Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done
- Ensure full safety for involved parties all along project Execution
- Cost Management: Monitor and control Project spending versus budget. Strive for gross margin improvement.
- Ensure compliance to the statutory requirements
- Ensure compliance to the statutory requirements
- Project closure and project documentation archival
- Quality Management: Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop). Proper customer communication and update
- Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.
- Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.
- Anticipate book to bill forecast estimation based on upcoming projects.
- Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution
- Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done
- Ensure project review happens at the appropriate level as per defined project governance process
- Medium and Low Voltage distribution solutions and/or UPS/cooling solutions
- Demonstrated soft skills in Negotiations, Change Management & Conflictual conversations with customers
- English fluency is a must
- Engineering and/or Business University Degree
- Timely Project completion with compliance to safety, statutory requirement and good customer satisfaction
- Good customer intimacy
- Technical requirements
- Project Team management (internal relationship and level of cooperation within the team) from sales, tendering to operational execution.
- Mastering project management software tools (MS Excel, MS Project)
- Master forecast of Project Sales & Book to Bill & GM
- Anticipate deviations from plans and timelines. Escalate issues at the right time
- Schneider Electric Services Offer knowledge is required
- Project Profitability /GM improvement vs as-sold
- Accelerate your Career in Sustainability: Sustainability has, in recent years, shifted from the margins to the center of the corporate agenda.
- Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow (mentoring, coaching, training, tuition reimbursement
- Great Benefits: Competitive package, Group pension match, Healthcare plan, paid family leave, well-being programs, holidays & paid time off, recharge breaks, employee share ownership plan and more.
- Inclusive Environment: diversity is an integral part of our history, culture, and identity. Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves.
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