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Field Service Engineer (Entry, Intermediate & Sr.)
Company | Evertz |
Address | Burlington, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-27 |
Posted at | 1 year ago |
As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
- Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
- Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
- Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
- (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
- Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
- Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
- Must have a valid Ontario driver’s license
- Unparalleled desire to help the customer and deliver service excellence
- Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
- Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience
- Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
- Education in Computer Networking or related recent practical experience
- Some Network trouble shooting experience
- A strong comfort level with Linux is highly desired
- Casual work environment
- Employer funded benefits program
- Work-life balance
- Career progression
- Employee Assistance plan
- Employee Discount Platform
- Social events and sports teams
- Competitive total compensation package
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