Employment Resource Advisor Jobs

Program: WorkBC

Location: Chilliwack, BC

Who we’re looking for

Employment Resource Advisor

Like WCG, you believe in the power of work to transform lives. As an Employment Resource Advisor (ERA) you will assist clients in the Self-Serve area of the WorkBC Centre, ensuring all clients are provided with a consistent, professional, and welcoming environment. You will provide clients with the information, tools, and resources to enable them to undertake job search, career planning, self-assessment, labour market research or other employability-related activities independently. As an ERA, you will also provide basic job search instruction and technical support, as appropriate.

This role liaises with Employment Consultants and other staff to ensure that all services offered in the Self-Serve area are current and appropriate to the community and for client needs. You will also deliver Competency-based Client workshops, which are an alternative to more traditional educational approaches to help clients develop more concrete skills.

What you’ll do

• Develop and keep updated a directory of local, up-to-date community-based services
• Phone clients to remind them of workshops
• Assist clients with employment applications, interview preparation, interview follow-up, etc.
• Support clients in the Self-Serve area to access resources including computer workstations with internet access, relevant software programs, Labour Market Information (LMI), telephones and fax
• Act as a resource for job search information and techniques; keep up to date on trends in resumes and cover letters
• Check WorkBC and other websites daily for up-to-date job postings, employer opportunities and maintain a job board
• Provide clients with more information about services and supports related to achieving Labour Market Attachment or Community Attachment
• Screen clients to determine readiness and ability to look for work independently
• Assist with completion of initial eligibility determination, identity verification, and client sign-in
• Provide clients with access to employment-related self-assessment tools such as interests, personality type and values, and career planning and employability assessments
• Support clients in finding other community resources and government benefits needed
• Facilitate employment workshops both virtually and in person

What you bring

• Proficiency in French in addition to English
• Post-secondary certificate, degree, or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred
• Ability to work Monday to Friday in Centre
• Knowledge of the local labour market, community resources and government programs
• Comfort and proficiency using social media
• Demonstrated experience providing customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
• Knowledge of job search techniques, career development, and issues relating to unemployment
• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
• Computer literacy, including Microsoft Office Suite

What we offer

• Ongoing learning and development opportunities
• Comprehensive and flexible health and dental benefits
• Competitive salary
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

For complete job requirements, visit our careers page at wcgservices.com

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.