Part-Time Employment Resource Advisor - Trail Workbc Centre

KCDS is seeking applicants to fill the role of Part-time (3 days/week) Employment Resource Advisor at our Trail WorkBC Centre to work Wednesday - Friday. Our ideal candidate would be willing to work one of these days out of our Castlegar WorkBC Centre. At three days/week, the successful applicant will be eligible for KCDS's full benefits package after 90 days!

Who We Are

Voted one of the Best Places to Work in Canada for companies with 50-100 employees for 5 years in a row, KCDS provides employment and career development services in Nelson, Castlegar, Trail, Slocan, Salmo, and Kaslo.

Our team is committed to making a positive difference in our communities by delivering a full range services through programming and workshops to empower individuals, employers and communities economically and socially.

If this sounds like your jam, come join our Employment Resource Advisor team who plays a critical role in assisting clients in the WorkBC Centre Resource hub. This position is an in-person role based out of our Nelson WorkBC Centre with occasional travel to our Trail and Castlegar locations.

Position Summary

Under the direction of the WorkBC Centre Manager, the Resource Advisor strives to create a welcoming, accessible, informative, inclusive, and culturally appropriate environment that supports and assists individuals to prepare for, secure, and maintain sustainable employment.

Primary Responsibilities

• Orienting clients to the WorkBC Centre and programs
• Providing Outreach services as required
• Ensuring seamless client service through clear and accurate communications, scheduling, documentation, data entry and more
• Assessing clients for eligibility and services and referring to community services where appropriate
• Maintaining WorkBC Centre computers/software, office equipment, and hard copy resources to ensure smooth and timely operations in a high-demand environment
• Maintaining WorkBC Centre resources (including job boards, ‘How to’ resources, cover letter and resume templates, etc.)

Qualifications Required

Skills and Abilities

• Able to adapt productively to changes in workflow and operational priorities in the work environment
• Proficient at working independently and enjoys being part of a highly collaborative team
• Strong conflict resolution skills, ability to manage difficult situations and respond effectively to client complaints and clients in crisis
• Excellent communication skills: ability to develop and maintain a respectful, collaborative and productive relationship with clients, colleagues, community, service providers and employers
• Ability to provide service in a variety of formats; 1 to 1, in groups, online, and over the phone
• Highly proficient with computers, equipment and technology used to support clients in their job search; MS Office programs, web-based assessment tools, social media platforms, web-based research tools, and web-based learning platforms
• Demonstrates excellent organization and time-management skills

Education And Experience

• Bachelor’s degree or diploma in a related discipline or demonstration of a combination of relevant experience and training
• Experience working with individuals with complex barriers and broad range of cultural backgrounds an asset
• Experience providing client/customer service

Additional Requirements

• Must be able to work in the Trail location with possible occasional travel to other KCDS locations
• Must be eligible to work in Canada
• Must consent to a Criminal Record Check as required

Wage: Competitive with exceptional benefits

KCDS is committed to diversity, inclusion and respect in the workplace and welcomes applicants from all groups who may contribute to the diversity of KCDS. For more information, please visit kcds.ca/about.

We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you, so please don’t hesitate to apply—we’d love to hear from you. We also know it’s rare for someone to meet 100% of the qualifications. Please apply anyway!

We especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team and are looking for someone who can help continue to lead that process.