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Advisor, Gamesense (Permanent, Part-Time)- Terrace & Prince Rupert (Bclc)
Company | BCJobs |
Address | Prince Rupert, British Columbia, Canada |
Employment type | PART_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-01 |
Posted at | 10 months ago |
Advisor, GameSense (Permanent, Part-Time)- Terrace & Prince Rupert
Education and Experience
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.
Value
- Delivers educational programming at GameSense Information Centres to foster customer knowledge, perception and understanding of safe gambling practices, playing within limits, and how games of chance work. Maintains expertise in the Responsible Gambling and Public Health fields.
- Provides support for the delivery of Responsible Gambling-related training programs, including Appropriate Response Training (ART).
- Proactively develops and manages strong collaborative relationships with gaming service providers, security personnel, BCLC site staff and the province's problem gambling prevention and counselling service providers.
- Maintains accurate customer and staff interaction data.
- Builds customer awareness of player health and problem gambling prevention. Where necessary, provides confidential referrals to problem gambling services such as counselling or other community resources.
- Supports the implementation of program evaluations.
- In consultation with onsite security personnel and/or other gaming staff and management, provides assistance to individuals concerned about their gambling, or that of someone close to them. This includes assisting individuals with Voluntary Self-Exclusion (VSE) enrollment and those in breach of the VSE Agreement.
- Provides regular input into departmental plans and strategies and participates in the development of recommendations for new approaches to practices and procedures to improve efficiency and methods for issues resolution.
Education and Experience
- An equivalent combination of education and/or experience may be considered.
- 2 to 3 years experience in customer relations, human services or communications;
- Experience in the delivery of educational programs, promotions or events;
- Degree or Diploma in Social Sciences, Health Promotion, Education or related discipline;
- Demonstrated ability to build strong and trusting relationships with managers, colleagues and community/business partners;
- Understanding of and commitment to concepts of prevention and awareness;
- Outstanding skills in customer relations, with consideration and judgement to be sensitive to the needs of individuals experiencing distress;
- Strong interpersonal, conflict resolution, problem solving, written and verbal communication skills;
- Exceptional time management skills;
- Demonstrated record of translating program objectives into creative and engaging customer programming/education execution;
- Understanding of cultural and linguistic sensitivities;
- Fluency in a second language would be a benefit, but not required.
- Strong ability to maintain confidentiality; possesses diplomacy and tact;
- Possess initiative and responds on a proactive basis, anticipating needs of customers;
- Sound knowledge of principles, concepts, practices and techniques in the areas of customer service, communications and education;
- Solid knowledge of MS Office Suite, database entry and internet;
- Ability to work flexible hours and provide shift coverage, as required.
- Ability to travel;
- Satisfactory security clearance, including criminal record check;
- If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to [email protected].
- For over more than a decade, we have been recognized as one of BC's Top Employers - and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: www.corporate.bclc.com
- Effective November 22, 2021, BCLC requires all employees to be fully vaccinated (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.
- BCLC values work life balance and offers remote work options for its employees.
- Relocation assistance is available for successful job candidates.
- To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the LGBTQ2S+ community.
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.
Value
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