Emergency Communications Operator Jobs

JOB POSTING # : 2023-0177

POSTING PERIOD : Friday, April 28, 2023 at 8:30 AM to Thursday, May 11, 2023 at 4:30 PM

DEPARTMENT : Windsor Fire & Rescue Services

UNION : W.P.F.F.A

JOB CODE: WFA020

POSITION STATUS : Regular Full-Time

GRADE/CLASS: 509.00

# OF POSITIONS : 1

DEPARTMENT : Windsor Fire & Rescue Services

RATE OF PAY : $ 2,890.38 – $ 3,160.14 Biweekly

SHIFT WORK REQUIRED : Yes

DUTIES :

• Will be responsible to perform clerical duties and augment training as required.
• Will be required to ensure that clear, concise and accurate information regarding an incident is obtained and relayed to responding crews, up to and including cross streets, access information and route information if necessary.
• Attentive monitoring of emergency incidents to ensure the integrity of information and safety of fire ground personnel and/or allied agencies at the scene will be a responsibility of this position.
• The incumbent will be required to operate a multi-line telephone system during emergency and non-emergency events.
• The incumbent will be responsible to maintain accurate records of all emergency and non- emergency incidents.
• Reporting to the Emergency Communications Coordinator, this position will use various forms of communication media, and will be expected to answer to, process and organize fire service responses to emergency and non-emergency calls from the public and/or other agencies.
• Will perform other related duties as required.
• Will be required during the course of their duties to lift, carry, push or pull items such as binders, reference tables, or access maps from storage cabinets.
• Will respond to requests for service from internal agencies (i.e., within the Corporation and/or the fire service) or external agencies (i.e., other fire services, Ontario Fire Marshal).
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.

QUALIFICATIONS :

• Must have operating knowledge of the Microsoft Office Suite of Products (i.e. Windows and Word);
• Previous experience in an emergency environment is an asset;
• Must have effective written and verbal skills;
• Must have knowledge of office procedures and practices;
• Must have the ability to deal with emergency callers and prioritize emergency responses
• Must have a minimum typing proficiency of 40 wpm;
• Must have an Ontario Secondary School graduation Diploma or Ontario Ministry of Education equivalency;
• The physical demands analysis associated with this job indicates a light level of work;
• A high degree of critical thinking skills and ability to effectively perform in a multi-tasking and stressful environment will be considered an asset;
• Familiarity and proficiency with various related computer databases and software programs such as computer aided dispatch (CAD) will be considered an asset;
• Ability to deal with the public in a cordial manner, knowledge of city and county streets and landmarks would be considered an asset;
• Radio communications experience in an emergency environment will be considered an asset;
• Any of the following would be considered an asset: an Emergency Telecommunications Program certificate from a community college, APCO Public Safety Communicator or Fire Service Communications courses completed, or an ENP certification.

NOTE :

• Only those applicants selected for an interview will be acknowledged.
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• We offer a smoke-free office environment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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