Ecommerce Account Manager Jobs

Job Posting for Chervon

Position Details

Position: Ecommerce Account Manager (Canada)

Company info: Chervon Trading Co., Ltd

Start Date: ASAP

Reports to: Dana Eliot, General Manager

Supervises: N/A

Has Contact with: Cross-company contact (North American and Chinese Divisions)

Estimated Start Date: ASAP

Work Location: Mississauga office (Note: All Health and Safety protocols are adhered to)

Job Type: Full Time

Benefits: Life Insurance & monthly health insurance stipend provided

Compensation: Competitive package

Education: A bachelor’s degree preferred

Experience: The Ecommerce Account Manager will report directly to our General Manager. The focus of the Ecommerce Account Manager role is to:

• Build and maintain strong relationships with our different Category Merchants, understanding their needs and preferences by presenting them with product to help grow their business as well as ours;
• Propose and execute promotional campaigns; follow-up on results and share results with our different internal teams;
• Handle the daily management of the different ECOM portals and Supply Chain applications, including but not limited to: onboarding and maintenance of existing products and vendors to develop brand loyalty;
• Work with our marketing and digital marketing teams to help advertise our products and promotions;
• Prioritize projects while providing an outstanding positive customer support experience to those who contact Chervon.
• Align online sales strategies to expand and grow our ECOM business across multiple platforms;

Travel: This position may require some North American travel – customer appointments, trade shows, corporate office for meetings and collaboration

Languages: Fluent in English, and French is a big asset

Other: Must be eligible to work in Canada and travel internationally (valid driver’s license and passport)

Company Profile

Chervon Trading Co., Ltd. Chervon has always been committed to helping to build a better world by building better tools. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, testing and manufacturing capabilities; collaborating sales & marketing groups; industrial design professionals and service teams throughout the world, we can provide satisfying solutions that meet or surpass our customers’ expectations. Today, Chervon-built products are sold by more than 30,000 stores in 65 countries. We pride ourselves on being a TOP 10 player in the global power tool industry.

Summary Of Responsibilities

• Monitoring relevant competitive activity in ECOM space – identify new opportunities and ideas;
• Work closely with internal stakeholders in managing launch and promotional cadence;
• Onboarding new products across our different vendor portals;
• Inventory planning: Coordinate across multiple teams for Forecasting and Inventory Management;
• Subject matter expert for ECOM platforms – systems, processes, and programs;
• Managing ECOM orders from start to finish and assist in troubleshooting in collaboration of our orders desk and Operations team on any issues and assisting with PO updates;
• Inspecting landing pages; product information and other pertinent web-related systems;
• Maintenance of existing products on vendor portals for brand alignment; ensuring our product is presented in a way that is visually appealing and easy to navigate;
• Create and update weekly reports for the Sales team on ECOM performance;
• Canada expert for Content Serve – our repository of digital assets;
• Monitor, assess and actively manage ECOM business to growth;
• Catalogue and detail page management including monitoring for content change and any reviews-related tasks or issues;
• Other special projects as assigned to support Canada office business initiatives.

Job Requirements

• Willing to take initiative, ask questions and suggest improvements;
• Bilingual French & English preferred;
• Ability to work independently within a fast-paced team environment;
• E-commerce platform experience;
• Possess excellent verbal and written communications via phone, text, and email.
• Possess a high level of competency as it relates to details and accuracy;

Competencies

• Knowledge of Power Tools and Outdoor Power categories a bonus.
• Excellent verbal written and communication skills;
• High-energy, positive attitude and process-oriented;
• Ability to multi-task, prioritize and have a high attention to detail;
• Experience with Microsoft Office;
• ORACLE experience a plus;
• Comfortable working collaboratively in an inclusive, diverse environment;

Supervisory Responsibility

This position does not have supervisory responsibility.

Work Environment & Hours

This job operates in a professional office environment at our Mississauga location

Hours: 9am – 5pm

Required Education and Experience:

• Bachelor’s degree preferred;
• Sales experience in related categories preferred (Power Tools/ Outdoor Power);
• Good communication and interpersonal skills within all levels of an organization.
• ECOM experience with major retailers including Lowe’s, Walmart, CTC, and Amazon;
• Strong phone etiquette; experience with Microsoft Office & ORACLE;